Original Post — Direct link
Well, I've just lost my extreme agent because game crashed (it does often since last update), and came here to vent.
about 3 years ago - Ubi-Spud - Direct link
Hey folks, thanks for getting in touch!

slarst, I'm sorry that the game crashed and you lost your hardcore character. We do not currently recover these characters, but please run through this guide to mitigate any crashes you may experience.

If you're crashing regularly, please send us your system files and we would be happy to assist. If you are unable to start a live chat, you can contact us via Facebook or Twitter as well.