[2022] Help with deleted main character

Dear Ubisoft Support Team,
I reported via Twitter about asking help to recover accidentally deleted my main character on 26th September 2022, then verified my account ownership on 27th september 2022, on 1st Oktober 2022 i received a message that my case was escalated to the game team, but until now my main character still not recover yet.
Can someone help me to looking my case please? I'm afraid that i should give more information about my deleted main character, and last time that i accidentally deleted one of my character, the support was very fast to recover my caharacter.
I'm asking here cause i dont want to make an update on twitter due i read that i should refrain from responding to the twitter thread as it can disrupt the escalation process.

Thanks in advance
Best Regards
Rizky