Original Post — Direct link
Hi,

So I recently bought the game after my friends convinced me to come back to The Division for TD2, this time on PC. My game runs perfectly fine during the introduction mission for WLONY, but when I get to Haven and go to talk to Paul Rhodes, my game crashes with no error codes straight to desktop, and other processes also crash, usually Discord and Spotify. I've tried lowering my settings, going back from DX12 to DX11 mode, changing my clock speeds to default, updating my drivers, disabling all the different overlays, reinstalling the game, and disabling the Windows sound thing (it wasn't on in the first place). This is the only game that I've had this happen and the solution wasn't something stupid on my end, so I'm going here.

Specs:
OS: Windows 10 Pro
CPU: Ryzen 5 5600X
GPU: RX 5700 XT
Motherboard: ASUS ROG B550 F GAMING
RAM: 16GB (4x4) Patriot Viper @ 2400 MHz (one of the last remnants of my very first build, soon to be replaced. Poor one out for the little homies)
Game Storage Device: 500GB Samsung 980 M.2
PSU: 850W 80+ Gold Thermaltake Toughpower

Most of these parts I actually just had replaced a month ago after a catastrophic failure of my old build, with the only two remaining parts of my last build being the RX 5700 XT (@ the semiconductor shortage) and RAM, which both were tested afterwards to ensure they weren't damaged.

Any and all help/advice would be appreciated!
about 3 years ago - Ubi-Redbeard - Direct link
Hey thundercloud10,

Thanks for reaching out to us.

Could you please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and Twitter so we can look into this for you?

Once we have received your case, please submit your MSInfo and DxDiag for investigation.
about 3 years ago - Ubi-Redbeard - Direct link
No worries!

Let me know your case number, if one is created