Ubi-Redbeard

Ubi-Redbeard


30 Jul

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    Ubi-Redbeard on Support Forums - Thread - Direct

@tk105 - thanks for creating a thread for this issue on our new discussions.

While this issue is under investigation, could you please verify your game files via the Ubisoft Connect client?

Please let me know if this helps.

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct

@tk105 - thanks for creating a thread for this issue on our new discussions.

While this issue is under investigation, could you please verify your game files via the Ubisoft Connect client?

Please let me know if this helps.

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey LilithAsami.,

Thanks for reaching out to us and I'm sorry to hear that you're experiencing a crash.

Does this happen when loading the game or during gameplay?
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    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for reporting this to us, Iskarioth..

Are you able to provide a short video of this for investigation?

06 Jul

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    Ubi-Redbeard on Support Forums - Thread - Direct
@ Airplayzyz - Is this issue resolved for you?

14 Jun

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    Ubi-Redbeard on Support Forums - Thread - Direct
Hey Sgt-Clubba,

Thanks for reaching out to us.

Just to confirm - are the apparel items still missing?
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    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for getting back to us with that information, ootat.

Do you have a support case open with us already?
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    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for the updates on this thread, folks.

Regretfully, we have no further information to share regarding this issue at present.

11 Jun

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
@Faye_Lau_Fan - Thanks for reaching out to us.

Please reach out to us via Twitter or Facebook so we can look into this for you.
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    Ubi-Redbeard on Support Forums - Thread - Direct
@ Imoeggs1 - Thanks for confirming this is resolved
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    Ubi-Redbeard on Support Forums - Thread - Direct
Hey ModalThread611,

Thanks for reaching out to us.

Could you confirm what level you are?
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    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for reaching out to us, Seth_Rich_1776.

Are you able to provide us with a video that I can forward on to the team?
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    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for getting back to us, @ EastLaosEmpire.

If you're still experiencing this issue, please reach out to us via Twitter or Facebook, so we can look into this for you.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for getting back to us and confirming that, NZ_Occam.

We request videos to provide to the team to assist with any ongoing investigations.
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    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for getting back to us, Sock_Monkey.

We are still actively investigating this issue.

Regretfully, we have no further information at present.
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    Ubi-Redbeard on Support Forums - Thread - Direct
Hey tigerjky,

Thanks for reaching out to us.

Did the advice from WimpMiester help?
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    Ubi-Redbeard on Support Forums - Thread - Direct
Hey Regnar_Lothbrok,

Thanks for reaching out to us.

Have you been able to attempt this mission again?

Does this occur with each playthrough?
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    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for getting back to us, ninjasan10.

No worries!

Do let us know if you need help with anything else.
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    Ubi-Redbeard on Support Forums - Thread - Direct
Hey krazynomad,

Thanks for reaching out to us.

Did you travel to New York as mentioned by WimpMiester?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for the updates on this folks.

If you're still experiencing account issues, you can reach out to us via Twitter or Facebook so we can take a look into this for you.