Original Post — Direct link

Long story short, deleted my character while playing with steam deck while I was sleeping.

This happen on 2/10 and I created/submitted a ticket same day. Received 1 response asking about more details and havent heard anything since.

Any other options to get the character back faster.

[Redacted by Ubisoft Support]

about 1 year ago - Ubi-TheBerry - Direct link

Thanks for reaching out @DonWuan, however as this matter requires the team to look into your account, we're unable to assist via the public forums.

Our teams are doing what they can to get back to everyone's cases, but due to higher than normal contact levels, there is a delay.

Please hang tight and be patient and we'll be back in touch with you in regards to this as soon as we can.

Thank you for your understanding!

about 1 year ago - Ubi-TheBerry - Direct link

No problem @DonWuan, thanks so much for your patience!