Today on my Division 2 character I went through the process of donating resources to upgrade my exotic SMG Backfire to "Proficient" status. When I reached level 10 with this weapon, the item was removed from my inventory and I no longer have possession of it. Can someone help me restore this item since it was removed due to a bug?
Hey @CaptainWillem sorry to hear of your missing exotic after donating resources.
For any content or items that have gone missing from your game, we would need to take a look at your account privately, in order to investigate if we can see the date the item was added to your account.
Please contact us on the following link for further help with this issue > https://www.ubisoft.com/help/contact
When you contact us please let us know the following so that we can examine your account in greater detail, then we can on our forums >
-Your Ubisoft username
-Ubisoft email address
-Exact name of missing item/s (SMG Backfire) and level (10)
-Exact date when you noticed the item went missing
-What resources did you donate
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