[2021] Windows BSOD on 165 Hz monitor

Original Post — Direct link

Hi Division 2 Team / Ubisoft,

I recently purchased a new monitor that is able to run at 165 Hz.
However, due to not having any display port available, I'm connecting to the screen via HDMI which is able to run 144Hz for now.
Anyway, my system went into BSOD immediately once I launch The Division 2.
Error message as follow: VIDEO SCHEDULER INTERNAL ERROR

How can I attach the logs here?

Looking forward to hearing from you soon.

Thanks.

about 3 years ago - Ubi-WheelyDuck - Direct link

Hey @mual12345,

Sorry to hear that you encountered this blue screen when using your new monitor.

Can I check whether you encounter the same issue at other refresh rates?

In this case it would be great to take a look at your DxDiag and MsInfo files so we can investigate the cause further, to send these to us I have opened a case for you, you can use this link to access your cases.

Any trouble just let us know

← More support posts from The Division 2

← More dev posts from The Division 2

Recent The Division 2 Posts

26 days ago - TheDivisionGame

about 2 months ago - TheDivisionGame

Get Discord notifications

[2021] Windows BSOD on 165 Hz monitor

Recent The Division 2 Posts

Highlight: Special Report - Year 6 Season 2: "Shades of Red"

Special Report - Year 6 Season 2: "Shades of Red"

Highlight: The Division 2 -TU22 PTS Phase 2 Play & Talk

The Division 2 -TU22 PTS Phase 2 Play & Talk