Ubi-WheelyDuck

Hey MAD_NE55,

Sorry to hear that you encountered this. To help prevent this happening again I would recommend completing the steps in our connection troubleshooting guide in full https://ubi.li/RMHiR

Those steps help configure your network for the game.

Any trouble just let us know

Originally posted by wellom: fOTTETEVI VOI E LA VOSTRA UBISOFT , IL GIOCO CRASHA PERCHè è fatto con il culo e io devo farmi bannare per 1 h dalle ranked datevi una sveglia

Hey there,

Sorry to hear that you encountered this crash that left you with an hour ban. While we cannot remove temporary bans, we are keen to help prevent this happening again in the future.

To investigate the cause could you please try the following steps?

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the trou... Read more

Hey there,

Sorry to hear that you are having trouble launching the game despite your troubleshooting.

If you find this issue still persists, to investigate the cause further could you please try the following steps?

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> https:... Read more

Hey WideWaifYT,

Thank you for reaching out regarding your ban. I am afraid that over Steam we are unable to help with bans and any appeals would need to be logged directly using our Support Site.[ubi.li]

I understand you have already opened cases and these have been unsuccessful. From here however I can only advise to persist in a case, our teams will always endeavour within process to help where they can until options are exhausted.

Many thanks

Hey there,

Sorry to hear that you have trouble using your drone. Would it be possible to share a video so we can see exactly what you see?

Many thanks

Hey GhillieBrz,

Thank you for taking the time to leave feedback regarding the launcher, sorry to hear you haven't always had the most positive experience with the launcher. We use this type of feedback to better understand what players might like to see in the future.

If we can ever help with anything support related, just let us know

Originally posted by BigBlackNikker: Hi I am trying to launch the game and a pop-up message comes up saying I don't own this account, I tried verifying the integrity of the game files and still nothing, please help

Hey there,

Sorry to hear that you are encountering this issue when trying to launch the game. This message would usually happen if you do not have Ubisoft Connect launched or are logged into the incorrect Ubisoft account. Would it be possible to double check you are using your linked account?

Any trouble, just let us know

Originally posted by famous: ,

Hey famous,

Thank you for reaching out, sorry to hear that upon logging in you have found no operators or money in game. Can I check if perhaps you have more than 1 account and may have logged into the other one? I would also recommend trying to close your game down and reopen it to see if everything appears as it should upon restart?

Any trouble, just let us know.

Hey AvrorA,

Thank you for reaching out, sorry to hear that you are encountering blurry menu's. For this I would first recommend to take a look at your in game video settings to check that you have the resolution set to match your monitor.

If this issue persists, to investigate the cause could you please try the following steps?

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> ... Read more

Hey guys,

Sorry to hear that you have been encountering trouble with hit registration in game. Issues with hit registration are often connection related. As a result I would recommend to complete the steps in our dedicated connection troubleshooting guide https://ubi.li/RMHiR these steps help to configure your network for the game.

Should this persist after, would it be possible to share a video so we can see what you see?

Many thanks

Originally posted by WreckerALeX: I can play, just not the event cuz that crashes on me so I can't get the red kapkan re-colored skin.

Hey there,

As your issue seems slightly different I would recommend opening a new thread so we can help you troubleshoot :)

Many thanks

Originally posted by diihii: WHYYYYY

Hey there,

Sorry to hear that you are encountering connection troubles.

If you are still encountering issues then I would recommend to complete the steps in our dedicated connection troubleshooting guide https://ubi.li/RMHiR

If you find after completing those steps this issue persists, would it be possible to explain in detail exactly what is happening so we can help further?

Many thanks

Originally posted by avinzombie: idk what i did wrong but just got banned after playing round with my friend and he said he brought me back to menu but i was still ingame so i left and now im perma banned. and my rank was reset which i dont care ill admit i was copper 3 i barely play the game unless im asked to play but i legit didnt do anything.
https://medal.tv/games/r6-siege/clips/iV0nIcsZgqMBneZ7h?invite=cr-MSxEZDIsMTIzNzA1ODYs

Hey avinzombie,

Thank you for reaching out.

As others have kindly advised, I am afraid that we are unable to help with ban appeals over Steam. My only ... Read more

Originally posted by GIFTOFGODKING: Hello all, I was banned around 6-7 years ago due to multiple toxic behavior transgressions. I would easily admit that at the time the ban was very overdue and much deserved for my behavior. However, this being many years ago I've matured and am not the same person. Is there anyway to get un-perma banned? I want to rejoin the community after all these years I even sent in an apology to Ubisoft support awhile back but to no avail. So should I just give up and move on or can i still get appeal for just being a toxic person at the time? Serious inquiries and replies welcome, thank you for the time

Hey there,

Thank you for reaching out.

I am afraid that we are unable to help with ban appeals over Steam. My only advice for this would be to reach out ... Read more

Originally posted by maximilian: Когда я ставлю экран 1280 x 720 у меня игра тупо сворачивается и не хочет развернуться

Hey there,

Sorry to hear that you are having trouble with the game closing when you switch your ratio to 1280 x 720. In order to investigate the cause could you please try the following,

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> ... Read more

Hey guys,

Thanks for reaching out. I'm sorry to hear you're experiencing FPS drops in game. In order to investigate further could you please try the following,

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> https://ubi.li/e4DRO

If the above does not assist could you... Read more

Hey guys,

Thanks for reaching out. I'm sorry to hear you're experiencing crashes both in game and when launching the game. In order to investigate further could you please try the following,

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> https://ubi.li/e4DRO

If the above does not assist could yo... Read more

Hey Olofmaster,

Sorry to hear that you are experiencing long wait times when connecting to servers.

To help troubleshoot the cause I would recommend completing the steps in our dedicated troubleshooting guide https://ubi.li/RMHiR these steps help to configure your network for the game.

I must also advise that we are only able to provide support over Steam in English.

If you have any trouble, just let us know and we will be happy to help further

Hey Oizer,

Sorry to hear that you have been having trouble with the game crashing which has resulted in a temporary ban.

While we cannot remove any bans I am keen to help prevent this from happening again in the future. I recommend completing the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

In addition, would it be possible to share your system specs and whether this persists using both Dx11 and Dx12 and also further information on when exactly you e... Read more

Hey 梨汁饮料,

Sorry to hear that you have been having trouble with the game crashing.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

In addition, would it be possible to share your system specs and whether this persists using both Dx11 and Dx12 and also further information on when exactly you encounter a crash if this is persisting so we can further investigate the cause?

Any trouble, just let us know.