Ubi-WheelyDuck

Ubi-WheelyDuck


22 Nov

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Cimarien
Beginning of game, no problem, everything runs smoothly at 4K setting, but at later state of game (after building a few towns, 4-5 towns..) keyboard becomes heavily lag, it takes age to capture a key press and when it works, it may repeat a keystroke many time, for example, type 100 in the number of goods to sell at the port, it may put "1111000000...", something like that. Not only keyboard, mouse also gets lag, for example when I click a ship, it doesn't unselect previous selected ship automatically, I have to press Esc key, then select a ship, if not, it will select multiple ships like when using Shift Key + Mouse Click. Click on the building, it also behave weird, the game may not show up the building panel, I also have to press Esc, then select t...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Zelva111
Hello!
I just bought Anno 1800 and I have played 5h when suddenly the game crash and say "an unexpected DirectX error orrucer. Present failed." I can not not start the game without this happening. What is going on?

/Emelie
Hey there,

Sorry to hear that you are having trouble with Anno crashing.

If you are still having this trouble, would it be possible to try these... Read more

21 Nov

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Strengh23
This is my case number: 13092337

I already created a case where i told the support everything in depth but with no response yet. Maybe you could help me.

Best regards
Certainly,

What I would suggest in this instance so that we can get you an answer as efficiently as possible would be to contact us via either of the following 2 methods and then quote that case number.

There so long as it is in private the agent will be able to get an answer for you and will do so as fast as they can

... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by javiwho
I just wish that if I win against a hacker, I don’t lose mmr because that would be a well deserved win.
Completely understand, we want to ensure this is as fair as possible for all players.

Your feedback is great on this so thank you for sharing!
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

I have moved this to General discussion to allow it the audience it needs.

-Ubisoft Support🦆
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by FixStats
Strat tracking has stopped since the beggining of October and didn't track any stat that we did in that period of time till the Tachanka rework update, and now they started tracking again but they did nothing with all those stats lost. I basically reached 2.000 kills with my main and it was all for freaking nothing since it appears all those stats got thorwn down the drain. Please HELP!
Hey FixStats,

Sorry to hear this, we were made aware of this and have been investigating it our end.

I have no update in regards to whether these stats will show in the future unfortunately but I can assure you this is something the team are working ... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by WashedUpR6
I just joined into another ranked game on a streak feeling good when as soon as the ban phase is up I start connecting, and lose total internet connection for 1 minute then im back, hate when u get ddos but I was like whatever my teams got this and I now have a suspended, and another abondon on my ranked stats. This is ******** ubisoft I know u put the if a teammate leaves u can cancel, but people are using it if people look sweaty to get out of playing against them. Fix your ******g game or get rid of this. I tried contacting support but you across seas servers must be down because there was no one to talk with. This is the 4th time this season this happened amd nobody is getting banned on xbox. If it happens one more time I will make it to champio...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Kliger89
Please reply when it gets addressed, its a shame that this even happened again. A similar bug happened during ember rise, most people lost access to ALL preorder character skins from all recent operators as well. My friend lost mira and jackal during that time for almost no reason, and the bug "fixed itself" when another update came through. FeelsBadMan, dont let Tachanka's rework turn into another operation health, please lmao.
We certainly will Kliger89.

Thank you for your patience!
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by b.o.n.s
Hi!

I'm not a hardcore Siege player, but i like the game offcourse.
Today ive bought a PS5 and was looking to download the game again from the store.

But it won't let me. I have the base game of Rainbox Six Siege, and it's not PS5 compatible?
Why?
Hey there,

Sorry to hear this

Can I check exactly what error you get?

If you are able to provide a screenshot or video that will also greatly help us investigate.

Many thanks
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Robbin4467
nope 0 noitifications, but i always get notified when logged in that my account is activated.
no twitch notifications that i recieved.

and it was the EU and US majors so the drops were activated,
so i still don't know were the problem is or how to fix it?
Thank you for clarifying.

Can I check that when you watched the stream you had the stream volume above 30%, this can help the drops register

Many thanks in advance
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by EverybodyBeCool
Hello, I ALWAYS check that my sound is not mute. And I reload my page many times during the livestream to make sure that Drops are still active.
Again, the week before I used the SAME settings for the European Majors and I got 4 charms (Copper to Gold). 2 on Saturday, 1 on Sunday and one on Monday. Last week end for the Major NA, I got nothing on Saturday morning and for this reason I DOUBLE CHECKED again and again my settings on Saturday Night. But I got nothing on Sunday morning and nothing until now.
Completely understand.

Can I just check that your stream volume although not on mute is above 30%?

I just want to ens... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Hey there,

I have an update on this for you from the game team themselves.

Different 3D-model skins aren't supposed to be used with the new Trackmania. So only the standard car model in the game is supposed to be used, where players can make different skins for. Any models from previous Trackmania might work, like the videos show, but this isn't something we official support for the game.

I am sorry that this is not the news you wanted to hear but I do hope that this helps clear things up.
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Ameerre00
The problem is kinda fixed, its just that it didn't count the other times I played with an operator so I have to grind more.
Thank you for your update Ameerre00.

If there is anything else we can help with at all just let us know

20 Nov

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by ThrowingMMR
What if I cant because I have 144hz?
Hey there ThrowingMMR,
Sorry to hear you are having trouble with this and welcome to our forums.

We would recommend in this sort of situation to start a new thread rather than bumping an old thread.

Having a 144Hz monitor should not prevent you from being able to run the game in windowed or windowed borderless as per previous suggestions.

We would also recommend running through... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Gammatsunami
Its broken again. So every update we get now will rebreak it?
Sorry to hear this

Would it be possible to share a screenshot of what you see?

Many thanks
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by BARAFURRYPORN
No, I only launch my game with administrator rights when i try to fix the use profile loading fail. Do I have to use administrator every time?

I close the game using the default way, quit to deskop
Fantastic!

We would indeed recommend running the game and Ubisoft connect with Administrator rights. The reason for this is it ensures you can 'write' data rather than just read. By writing data this is in effect saving and so may actually explain what is causing this to reoccur. At this stage I would suggest trying running this way. If the problem happens again we can then investigate other avenue's further
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by swaggypanda932
I have tried every method of fixing the game many times and nothing has worked I basicly can't play the game because it happens nearly every match and there is nothing I can do to stop it I have only been playing since it came to game pass and was really enjoying it till this started happening please fix it
Originally Posted by swaggypanda932
The update today still didn't fix the audio cut out and freeze issue...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by TomJH
Hello.

-In terms of Ubisoft ID I believe it's just TomJH.
-I play on Xbox
-I've tried having the game installed both internally and externally and can replicate the issue on either format. It is currently installed externally.
-This issue last affected me on 07/11/2020 (7th Nov)
-The only common factor in my audio cutting out tends to be if their is an explosion nearby i.e. an impact grenade blowing a whole in a wall, Zofia or Ash using their launchers or Oryx bursting through a wall. I crashed three times on the day in question. The first I ran through a wall as Oryx and the sound cut out. The second the explosion from a grenade thrown by a teammate went off near me followed by the sound cutting out. The third time the sou...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Mandalorian Guy
I also just realized I wasn't getting my season pass benefits. I haven't bought anything so don't need compensated but it just happened tonight, probably about an hour ago. I restarted the game 3 times and my console once so it's definitely a server issue.

I don't have access to the additional challenge slots and The in game store has a banner saying "the Season Pass benefits are available" and when I press it a message says "this section of the store cannot be accessed at the moment. We apologize for the inconvenience."

- Proof of my Y5 season pass
...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Hamameez
I have been playing R6 since release, absolutely love it and I never had any issues, this is the first time I'm contacting you. I played the beta on PS4 my Playstation name was AmbassadorIX and I was connected to this same Uplay account so I got this exclusive camo called fire for playing the beta. I recently switched to PC and I see that all of my progress on console is not transferrable but that doesn't really matter as I can buy all all the operators again by just playing the game. Now this camo I cannot buy back and I am asking you if you are able to somehow give me the camo as I played the beta on this account same Uplay account but it was on console. Thank you for taking the time to read this....
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