Ubi-WheelyDuck

Ubi-WheelyDuck


16 May

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Sacha.CP
they didn't fix it yet!! wow
Hey there,

Would it be possible to elaborate further on the issue you are having since there has been many updates since the original post?

Many thanks

15 May

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by W.ra.th
Love the game first off, but having to deal with throwers is a real downer .

My suggestion is this , please give us the option to not play with said thrower again.

For example, there is this guy that is always throwing, we should be able to click on their name and choose "do not match with this player again" , Then any future games
that you are about to join will cause me to bypass the game with the thrower and wait for another game without this person. Eventually with people having this option, the thrower will be left with no one to play with, and thus will eventually never be able to find a game.

Cause im sorry, but your Report Griever feature just isnt working.

Please UBI, please implement this fe...
Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Hey guys,

Sorry to hear that you continue to have connectivity trouble.

Can I check whether you have completed the connectivity troubleshooting steps we previously advised? They will configure your network for the game.

Many thanks,

14 May

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by unexactriot299
I'm having this problem since I downloaded the game for the first time and I'm still having it.
Hey there,

Sorry to hear that you have had this trouble since downloading.

Would it be possible to share a link to a video from a third party website of the issue so we can take a look?

Many thanks,

13 May

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Mandalorian Guy
It just happened to me for a 3rd time this season. I was playing for a couple of hours before swapping to another game. When I restarted Siege they are all reset. The best I can tell is when I start the game up it has a server connection issue loading the main menu (same thing with Watch Dogs Legion but not other games) and has to reconnect after which it probably reverts some settings to the default.

My guess is that the outfits and headgear settings are stored server side (because they were a feature added after launch and i dont recall ever downloading them) while the gun skins and charm settings are stored console side (because several of the launch skins items required a separate download upon purchase)....
Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Dizignobr
Fiz todos os procedimentos certinho na Twitch e na Ubi e os drops que era para que eu recebesse na minha conta do jogo simplesmente não caem, eu resgato eles na Twitch mas não aparecem na minha conta Ubisoft :louco:.
Peço aos suportes da Ubisoft que resolvam meu problema, pois não quero perder os drops do invitational.



Atenciosamente...
Ricardo
Hey there,

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please ... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Yauff_
Driver came and Ps4 runs the game perfectly. Thanks for your support.
Hey there,

Thank you for your update.

It is great to hear that since the update all has been good.

If ever we can help in the future just let us know.
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Sibbs13
At the start of this season I purchased the Crimson Heist Battle Pass as I enjoy playing this game frequently and liked the cosmetics that were available. Everything has been completely fine until yesterday, when I booted up my game (on PS4) and decided to complete my weekly challenges because I would like to get the worth out of something that I have put money into. Despite my best effort the challenges just won't redeem. If a challenge lists 'As an attacker, destroy 15 cameras', no amount of cameras that I destroy, as an attacker, will make the bar go up. As a result of this I cannot fill the battle pass as effectively as I would be able to and as such feel slightly cheated out of the money that I've put into this game. Of course, simply playing the ...
Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by jakethakid420
I’m on PS4 and everytime I start the game it doesn’t load past the start screen
Hey there, welcome to the forums.

I moved your comment to a new thread as it was unrelated to the thread it was within.

Sorry to hear you are unable to load past the loading screen. Can I check exactly what is happening on screen?

If you haven't already I would also recommend to follow our PS4 troubleshooting guide whic... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by UnuviolCR
whenever I get into a match it thinks I have an Xbox controller connected even though I don't have a controller connected please help.
Hey UnuviolCR,

Sorry to hear that you also experience trouble where the game thinks you are using a controller.

Can I check if the steps mentioned in this thread previously help?

Many thanks,
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by iSonZ_
I am living in guadeloupe and I tried buying Rainbow six siege but I can't because of this error: "this is not the store dedicated to your country" i tried EU and IE and FR and still can't buy anything.Event from the app "Ubisoft Connect"
Hey there,

Sorry to hear you are having trouble purchasing from the store despite trying different locations.

So we can investigate further would it be possible to share with us a screenshot of what you see?

In addition please ensure you are not using any vpn

Many thanks
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by JOJO_POSE_
Hello, for some reason I can't play ranked even tho I have 2sv active and I restarted the game a few times, and it still wont work. What can I do to solve this?
Hey there, welcome to the forums!

Sorry to hear that you are unable to play ranked despite having 2 factor authentication enabled.

As this is account related we are unable to help directly via the forums so I would suggest to ... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Darksalarian
Hi Ubisoft,

For the past 3-4 days all games played on North American servers for myself and my squad have been incredibly laggy (frame rate is at 160ish but I'm still lagging). The problem is exacerbated when spectating someone or watching from a drone / camera. The frame rate is so bad it's comical. I have 1gb wired internet into an ROG router and never have any issues whatsoever and I am certain that this is not my end (all other games work perfectly).


While I understand that issues arise, your lack of transparency regarding the issue is troubling. I cannot find a single mention of server issues from your social media accounts to inform players that there is an issue and that you are even working to fix it. This...
Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Hey guys,

Once a ban appeal has been denied we are unable to investigate further at support I am afraid,

When an appeal is logged we do indeed investigate thoroughly, if we find that the player shouldn't have been banned then at this stage they will be restored as normal.

Once an appeal decision is made however we cannot investigate further aside from the advice previously provided.

Many thanks,
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by TheSuika
https://drive.google.com/file/d/10N4...ew?usp=sharing

Whenever I play R6, and R6 only, after a round in I started seeing a bunch of small black squares moving on my screen, and it's only been happening recently. I have a GTX 1060 Strix 6GB paired with a i5-8600K. My monitors are MSI 27" curved. Can anyone help me resolve this issue?
Hey TheSuika, welcome to the forums!

Sorry to hear you are having trouble with the black moving squares you experienc... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by GeneralBen625
I can not believe that I have also been banned when I have never used any kinds of cheats. I feel like the whole appeal process does nothing as looking on forums online no one is ever unbanned after appealing, I just don't understand why this happened and I just lost 1700 hours and over $400 on r6 credits because of something that I would never do. Once my ban appeal has been denied is there really nothing I can do, I wish there was a way I could prove that I didn't do anything.
Hey there,

Once a ban... Read more

26 Apr

Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey there,

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please open a ticket[support.ubi.com] with us.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by icetushi
Yea man, it’s happened at the end of ranked games too, where I can’t help my team, and then the game ends so I get a ban. I’m sick of it, fix your god damn game please.
Hey there, welcome to the forums!

I can assure you that this is indeed currently under active investigation

As soon as we have an update we will let players now, thank you for your patience
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Tomthomas1997
I have the same problem. The weird thing is, everyting works fine whilst i play with a friend and we're in a discord. But as soon as i play alone nothing works. i've tried all the trouble shooting steps but they don't work
Originally Posted by Zewerewef
same for me
Hey guys,

Sorry to hear that your push to talk is not working.

Can ... Read more

25 Apr

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Hey guys,

Sorry to hear that you are having connection trouble and at times are unable to locate matches at all.

So that we can further troubleshoot can I check that you have followed the steps Ubi-Karl provided in full?

Many thanks



devtrackers.gg