Ubi-WheelyDuck

Originally posted by shahfalih:

Originally posted by Ubi-WheelyDuck: Hey shahfalih,

Thank you for kindly reaching out, sorry to hear that you are encountering random crashes suddenly.

To rule out some common causes would it be possible to please try the following steps?

• Install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• All of the troubleshooting steps in this article: ...

Read more

Hey Kellykelly,

Thank you for reaching out, sorry to hear that you have been having trouble launching games as they crash instantly. For clarity can I check if it is Ubisoft Connect that crashes or the game itself?

To rule out some common causes I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for the game including being installed on an SSD.
- Try to have both the game and Ubisoft Connect and Steam on the same drive... Read more

Originally posted by Swagger:

Originally posted by Kacpi: Hey!

I'm having a problem when Siege freezes w/o crashing, the sound card gets completely frozen and just produces a noise and i'm forced to reset the computer. Does anyone have any ideas what might be causing that?

did you solve it?

Hey Swagger,

Thank you for updating the thread, if you are encountering trouble with this, would it be possible to try the steps listed above?

Many thanks

Originally posted by MrManMan: so im trying to get r6 credits but its not working with my steam wallet and i dont got a credit card or a debit card so idk what im supposed to do, when i try to buy some credits it says please wait for like half a second and then it doesnt go through can someone help me with this i tried deleting r6 but it didnt work

Hey MrManMan,

Thank you for kindly reaching out, sorry to hear you had trouble making purchases with your Steam wallet.

If this is persisting then I would advise to complete the steps in our guide to ensure your network is configured [ubi.li] for the game.

Any trouble, ju... Read more

Originally posted by Memo: Title. I dont do anything else. the game tries to load the replay but it gets stuck on the blue screen and then instantly crashes.

Does anyone know a solution to this?

Hey Memo,

Thank you for kindly reaching out, sorry to hear that you encounter a crash any time you try to watch a replay.

To rule out some common causes I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [... Read more

Hey The Sultan of Salt,

Thank you for reaching out, sorry to hear that you can see the task bar when using windowed mode. For full clarity, would it be possible to share with us an image of your video settings so we can see what you see?

Can I also check if you notice any difference if you press Alt and Enter at the same time?

Many thanks

Hey guys,

Thank you for reaching out, sorry to hear that you encounter crashes when launching the game.

To rule out some common causes I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com]
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated ... Read more

Originally posted by Ohnely_Riq: HOW THE ♥♥♥ DOES OPERATION LOADING MAKE SENSE? LIKE I CANT LEAVE MY DRONE BECAUSE MY OPERATOR DIDNT LOAD, IN A GAME WHERE YOU PLAY AS A OPERATOR

Hey Ohnely_Riq,

Thank you for kindly reaching out. Sorry to hear that you have been encountering trouble with your operator not loading.

To rule out some common causes I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [... Read more

Hey ARS0H1A,

Thank you for kindly reaching out regarding the game key you received from your friend. Sorry to hear you are having trouble when trying to launch it.

For this I would first recommend to ensure you are logged into your correctly linked Ubisoft Connect account. You can check this by logging into the account website [account.ubisoft.com] and checking your linked accounts.

Once you are logged into the right account, please try launching the game from Steam.

Any trouble, just let us know

Hey Smiley Mikado,

Thank you for kindly reaching out, sorry to hear that you have been encountering cheaters in game.

Should you ever encounter cheaters I would strongly recommend following the steps in our dedicated article to report them. [ubi.li] We take all reports very seriously.

If we can help with anything else, just let us know

Hey guys,

Sorry to hear that since the update you have been encountering fps drops.

To rule out some common causes I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for the game including being installed on an SSD.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated ... Read more

Originally posted by Limpetias: ?????

Hey Limpetias,

Sorry to hear that you had been encountering connection trouble.

Should this persist for you then I would advise to complete the steps to ensure your network is configured [ubi.li] for the game

Any trouble, just let us know

Hey jermeez007,

Thank you for kindly reaching out, sorry to hear that since the update you are encountering trouble.

So we can best help, would it be possible to explain exactly what is happening?

As your issue has been since the update, I would recommend completing the steps in our dedicated troubleshooting guide [ubi.li]

Many thanks in advance

Hey Hanime.TV,

Thank you for kindly taking the time to reach out,

Sorry to hear you are encountering a ownership issue. For this I would advise to ensure that you are logged into your linked account in Ubisoft Connect. You can check your linked account using the Ubisoft Account website [account.ubisoft.com]

Once you are logged into your linked account, if you then try to launch the game from Steam it should automatically link.

Any trouble, just let us know

Hey guys,

Sorry to hear that you are encountering crashes since the update.

As you think it may be related to temperatures I would firstly advise to keep an eye on those temperatures as this will help to identify this.

To rule out some common causes I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for the game
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connec... Read more

Hey Djoneeee,

Thank you for kindly reaching out and sharing this suggestion of adding Steam achievements.

We use this type of feedback to better understand what players might like to see in the future, I have no information on this currently however.

If ever we can help with anything in the future, just let us know

Originally posted by Fluffy Terrorist ❤: It's already fixed, thank you:luv:

Thank you for kindly responding.

It is great to hear this was resolved. If ever we can help in the future, just let us know.

Many thanks

Hey yolan tec9,

Thank you for reaching out, sorry to hear you had trouble playing with friends.

If this persists, would it be possible to explain further what is happening so we can best help?

Many thanks

Hey there,

Thank you for reaching out, sorry to hear you had trouble playing with friends.

If this persists, would it be possible to explain further what is happening so we can best help?

Many thanks

Hey DaNieL,

Thank you for kindly reaching out, sorry to hear that you have been experiencing games with hackers.

Should you ever encounter this in the future, please do not hesitate to report this using the steps in our dedicated guide https://ubi.li/ZYkQX

If we can ever help with anything else, just let us know