Ubi-WheelyDuck

Ubi-WheelyDuck


Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @dijon-mustard,

Sorry to hear that you encounter trouble where you remain stuck in the selection screen and then are kicked for inactivity.

If you haven't already I would recommend to complete our connection troubleshooting guide in full to configure your network for the game. This can help prevent the game detecting you as inactive.

Any trouble, just let us know and we will be happy to help.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @topo_grigio,

Thank you for taking the time to leave an update,

Can I check, are the crashes completely random or are they during any specific action?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @ralei_ninym,

Sorry to hear that after disconnecting you encounter this connection error.

When the game stops, can I check exactly what happens so we can help troubleshoot most effectively?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @ras_9805,

Thank you for taking the time out to share this update.

If you haven't already, would it be possible to launch the game with administrative rights before making changes? This should allow your changes to save.

Any tr...

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Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @unproven_,

Thank you for taking the time out to share your experience.

Sorry to hear that you have been encountering trouble with this, can I just check if you have been able to follow those troubleshooting steps?

Many thanks


15 May

Comment

Hey @jaggedmerc,

Sorry to hear that you had this trouble, we were encountering some issues at the time you posted this.

Can I check whether this persists for you?

Many thanks

Comment

Hey @jegsclan,

Thank you for kindly taking the time out to share this update to help us better understand what is happening.

As you described that this has only started since the update I would advise to complete our ...

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14 May

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @arcticz3,

Thank you for kindly sharing this video.

Can I check that in the Online section of the options you have cross play ticked?

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @ryoshi_22,

Thank you for taking the time out to reach out.

For clarity, would it be possible to share with us a video using a link from a 3rd party video sharing website so we can see exactly what is missing so we can investigate further?

Many thanks

Comment

Hey @ryoshi_22,

Thank you for taking the time out to reach out.

For clarity, would it be possible to share with us a video using a link from a 3rd party video sharing website so we can see exactly what is missing so we can investigate further?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @soldier_of_dawn.

Thank you for taking the time to reach out,

ou will be pleased to know the team have been made aware of this and it is currently under active investigation.

Thank you for kindly sharing those images to help.

Many thanks.


09 May

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @alex-95i,

Thank you for taking the time out to share this with us.

I have forwarded this to the team to help further investigate.

In the mean time if we can help with anything else, just let us know.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @meremre69,

Sorry to ear that you are encountering this issue.

To ensure that your save progress is saving as intended I would recommend to launch the game using administrator rights.

Any trouble just let us know.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @suprafighter,

Thank you for kindly taking the time to share an update.

Can I check whether you noticed any changes after following those steps?

Many thanks once again

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @fizzle_fuze,

Thank you for kindly taking the time out to share an update.

It is great to hear that you found a solution that works for you,

If ever we can help in the future, just let us know.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @bloodlex2,

Thank you for taking the time out to share these examples with us.

I have now shared these with the team to help their investigation.

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @bloodlex2,

Thank you for taking the time out to update us on the solution you have been using.

I have forwarded this information to the team for them to investigate.

Many thanks


08 May

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @sysko74,

Sorry to hear that your edition of the game is showing as a trial.

Can I check whether you ever downloaded the trial and what happens when you try to launch the game from Epic?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @daniel_tanks,

Thank you for taking the time to share an update.

If ever you are able to give that a try please let us know if you have trouble.

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @soa-warviper,

Thank you for your update and for sharing your insight.

I have shared your updates with the team to help their investigation.

Many thanks