Ubi-WheelyDuck

Ubi-WheelyDuck


27 Jan

Comment

Hey @Bacheh_Mosbat,

Sorry to hear that you are not seeing these challenges.

For full clarity when reaching out to the team, can I check exactly what you see in their place?

Many thanks

Comment

Hey @solmadu2,

Sorry to hear that you are encountering this error when trying to launch the game.

For clarity, can I check system hardware? I would also recommend if you haven't already to complete the steps in our PC troubleshooting guide.

Any trouble just let us know

Comment

Hey @GrimmReeper__,

Sorry to hear that you and your friend are having trouble receiving invites from each other.

To help troubleshoot I would recommend for all parties to complete our connection troubleshooting guide in full.

Should you...

Read more
Comment

Hey @LadyLongbanks,

Sorry to hear that you are encountering this issue in multiple games.

As this seems to be affecting multiple games can I just check that you have restarted the device and your network?

Many thanks

Comment

Hey @DingZhen-QAQ,

Sorry to hear that you are encountering this issue despite your troubleshooting. For full clarity can I check exactly what you have already tried and what happens if you use an alternative network such as from a mobile network?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Dawnglaive_,

Thank you for taking the time out to share this update.

If you scroll right on the Ubisoft connect website what does it show under Steam?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @VenomSolidx

Thank you for taking the time out to reach out

Whilst we have forwarded this feedback to the team, I am afraid we have no news as to if this will ever be a feature. I can however assure you that if this was to happen we would be sure to let players know.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Mr_nobody69420,

Sorry to hear that you encounter this issue.

For full clarity of the issue, would it be possible to share a video with us of this happening. This can also help in finding the cause of the issue.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Riff-Ronin,

Sorry to hear that you have been having trouble playing the game.

If this is persisting then I would recommend to complete the steps in our troubleshooting guide in full to configure your device for the game.

Any trouble, just let us know.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Thank you for your continued updates.

Whilst we have forwarded this feedback to the team, I am afraid we have no news as to if this will ever be a feature. I can however assure you that if this was to happen we would be sure to let players know.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @leoxnoob,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our ...

Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @L8NiteSpec_,

Thank you for taking the time out to reach out.

I have taken a look and I can confirm that this is still under active investigation. I can assure you that as soon as we have an update we will be happy to share.

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey HanzooHattori,
 
Thank you for reaching out!
 
At the moment, we can only support in English, French and German here.
 
Could you please translate your post into one of those languages so we can see how we can best help?
 
Otherwise, you're more than welcome to open a ticket through our support site and an agent will get back to you in your preferred language.

Thank you!

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @MrGrippz,

Thank you for taking the time out to provide this update. As soon as we have the screenshots we will be able to see exactly what you see to investigate further.

Many thanks,


23 Dec

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @KostlavII,

Sorry to hear that you have been encountering cheaters in game.

If you encounter them in the future then please follow the steps in ...

Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @TheBlackestday,

Sorry to hear that your controller is not being recognized in game.

Can I check if you have any key remapping software running?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @MrGrippz,

Sorry to hear that you are having trouble with the friends list not loading and general connection troubles.

So we can help, can I check the platform that you play on?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @GoldenEagle_222,

Unfortunately this is the way it would need to be in order for the game to work.

If there is anything else we can help with, just let us know.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @sile_nt,

Sorry to hear that you are encountering this error.

This error would normally point to you being not logged into the linked Seam account or an incorrect Steam account. You can check which steam account you have linked using the...

Read more
Comment

Hey @Pain12232022,

Sorry to hear you are not seeing the game in your library.

Do you perhaps have an alternative Ubisoft account that you may have purchased the game on?

Many thanks