about 2 years ago - Ubi-Milky - Direct link

Thank you for getting in touch with us @PG1286

Can you please check that you are using the same Xbox Gamertag account on both your Xbox One and Series X first of all?

Next can you please check your Ubisoft account is currently linked to your Xbox gamertag, by checking linked accounts, after signing into our website here > https://account.ubisoft.com/en-US/account-information

Finally, can you follow the steps in this guide for Xbox Series X to see if it helps you to locate your game? > https://www.ubisoft.com/en-gb/help/article/checking-if-content-is-installed-on-xbox-series-xors/000095406