Original Post — Direct link

I NEED help.

I'm currently stuck in New York, and whenever I try to return to Washington, either through the map or the pilot, the moment I press "X" to view the Washington map, my game crashes. I've tried looking for another way to return, and the only way that comes to mind is through joining a friend or a clan member who's in Washington. The problem is that, at the time I'm writing this post, I have no one playing.

I really enjoy this game, but this crashing problem is just sad.

about 1 year ago - Ubi-Froggard - Direct link

Hey @Th3-Shadow

I'm sorry to hear your game is crashing when returning to Washington without having to do a workaround which isn't always an option available to you. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and MSInfo), but you would need to contact us directly via our support site or social media to receive those from you. 

Before you do, please just run through the steps in this article and see if there's anything you haven't tried yet first of all, just to rule out any of the most common causes of issues on PC.

As mentioned, if you need us to look into this further, please reach out through one of the options below with your system files (mentioned above) attached and also mention what you have tried already, just so that it doesn't get suggested to you again:

Live Chat (when available)

Twitter Direct Message

Facebook Private Message

If contacting on Twitter or Facebook messages, please provide your account username and email, so we can link the chat to a support case so you can attach the files. 

about 1 year ago - Ubi-Froggard - Direct link

@Th3-Shadow Please do also try the suggestion posted above and let us know if it helped.

about 1 year ago - Ubi-Froggard - Direct link

Hey,

I see there's quite a few crashing threads started recently (this one was started before the end of season), but I suspect the reason for those may be due to the ongoing issue with the end of the last season and the Season 11 delay (mentioned here). 

It will be hard to troubleshoot such issues as this whilst there is a new ongoing issue that is possibly linked to crashes.