[2021] [Investigating] Crash to Desktop Issues on PC (Updated June 29th)

Hello Agents,

We are investigating an ongoing issue where players may experience a crash to desktop on PC.

In order to help our investigation it would help if system files, video/pictures and steps that were taken prior to the crash is forwarded to the support team.

We consider this our top priority at the moment and appreciate your assistance as we continue to investigate.

---

[March 9th]

• We hoped to have resolved these issues with our March 9th Maintenance, however this is still ongoing and so is our investigation into the issue.

[March 23rd]

• While separate from the above issue, we're aware that a recent update on PC is causing some players games to freeze and crash. For more information about this issue, visit this thread.
• Update: The game crashes after 23/03/2021 have been fixed, but we continue to investigate the original crash issue in this thread.

[June 29th]

• Our June Update (TU13) should have improved the crashes happening on PC and we have seen a reduction in the number of reports around this issue. However please do let us know if you continue to experience these crashes.

//The Division Team

We should have resolved these issues with today's maintenance, however if this is still happening please do continue to send us everything that you can about your instance of experiencing a crash:

• Systemfiles,
• Videos and clips.
• Steps taken prior to the crashes happening.

Thank you for your continued patience as we try to pin point and resolve these issues.

Originally Posted by OtterNas3n
I made a full report in a Support ticket already.
All details can be found in it.
Nothing changed on my end since!

And no, i will not create a duplicate Ticket with the same information, thanks!

I would certainly like you to not duplicate cases, that usually creates a delay in handling your report
Thank you for already submitting information to the team, we appreciate that!

Originally Posted by Sofademon
I have already made a post here on the forum with all the details I have. Should I open an additional support ticket?

It would be ideal if you could take the time to do so Sofademon, attaching those files can only be done in a support ticket and that helps the teams that are investigating.
We know that something is causing issues (potential overlays etc) but we need videos and files as well to best determine the circumstances that causes the crashes.

Letting us know on the forums with the steps is great, but we would jump with joy if we could get more from your report