Original Post — Direct link

Hello,

How long does it typically take to recover an accidental deletion of a character?
I submitted a support claim and followed the instructions on the Email Address Verification email that I got after submitting my case.
Case Number: [Redacted by Ubisoft Support]

about 1 year ago - Ubi-TheBerry - Direct link

Hey @mongesar,

Thanks for reaching out.

As this was originally posted to The Division, I've moved this over into The Division 2.

I've also removed your case ID from your post for security purposes, please refrain from sharing your Case ID publicly.

We're unable to provide an exact time frame to expect a solution as we are busier than usual at the moment, but please be patient and we'll be in touch with you as soon as possible.

Thank you for your understanding!