[2022] The division 2 Doesnt show up in game library

Hey @Emolederc, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into with locating your purchase.

I've had a closer look, however I wasn't able to locate any contact made from you via email, so maybe it did not go through.

As far as accessing support website goes, I'd either recommend to try using another browser or incognito mode, and see if issue persists.

Now as this is concerning a purchase made on your account, this will involve discussing account related details, something that we can only do in private, so as an alternative to support website, you can also get through to us via one of the channels below, and we will gladly take a closer look at the situation:

1. Facebook: (https://en-gb.facebook.com/UbisoftSupport/)
2. Twitter

Hope this helps and if you have any further queries, let us know!

Hello @downtown

Thank you for bringing this to our attention and I'm sorry to hear about your experience.

After checking this out for you, I can see that you already spoke to our Agents who provided you with more information via chat.

If you have any additional questions, please let us know!