Original Post — Direct link

As soon as I to artisans the game locks up, I can move around but everything else freezes

over 4 years ago - Gomez - Direct link
Hi,

Maybe you can give us more information about your freezing. When it happen? How? Your log file after the game got frozen and before launching it again... etc. And please, if you want we together go deep inside the problem, make this post in the proper part of the forum made for it. https://steamcommunity.com/app/644930/discussions/2/

Thanks in advance.

Regards.
about 4 years ago - Ubi-Spud - Direct link
Hey folks! Everyone able to play the game now, or are you still running into issues? There's plenty of great tips in the post above mine.
about 3 years ago - Ubi-Thrupney - Direct link

Hey @mikec_ri , welcome to the forums! Sorry to hear you are having trouble with artisans and freezing - that sounds most frustrating! I'll be happy to help.

Just to check, do you mean that when you upgrade workers to artisans, your game freezes? When you say you can still move around, do you mean the game's camera? And when you say everything freezes, do you mean the graphics (character models, buildings, effects) have stopped, or can you just not interact with them?

Please take a look at our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.ย These steps solve the majority of issues with our games, so they are worth getting out of the way to rule them out. Thanks ๐Ÿ™‚

Let me know if the troubleshooting steps don't help, as well as a bit more information about the issue, and I'll help you get to the bottom of it ๐Ÿ˜Ž

about 2 years ago - UbiMark - Direct link
Hello Moist Paper,

Thanks for reaching out and I'm sorry to hear that you are experiencing this issue.

I can see that this is still being investigated and as soon as we have an update, we will let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

- Ubisoft Support
about 2 years ago - UbiMark - Direct link
Originally posted by Marjinal #DDAH: @Ubimark, I'll delete this game. Gj devs.

Hello Marjinal #DDAH,

Thank you for the update and I'm really sorry to hear that you want to delete your game.

I can assure you that the issue is currently being looked into and our teams are working on a resolution.

Once we have an update on this, we will notify everyone through the patch notes.

If you have any other questions, please let us know.

- Ubisoft Support