[2020] *READ FIRST BEFORE POSTING* Common issues and frequently asked questions

Hello, and welcome to The Division 2 PC support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
Basic gameplay questions
Accessibility
System requirements and supported peripherals
Reports and bans

Accounts, in-game purchases and other extra content
Premium credits
Contents of editions and the year 1 pass
Contents of ULCs
Missing content
Account issues

Troubleshooting
List of error codes in The Division 2
Connection troubleshooting
Troubleshooting for crashes (on launch, in game, etc.)
Performance issues
Other common issues

If you need further assistance, please click here!

Hello, and welcome to The Division 2 Xbox One support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
Basic gameplay questions
Accessibility

Accounts, in-game purchases and other extra content
Premium credits
Contents of editions and the year 1 pass
Contents of ULCs
Missing content
Accounts and other content issues

Troubleshooting
List of error codes in The Division 2
Connection troubleshooting
Xbox One troubleshooting
Other common issues

If you need further assistance, please click here!

Basic gameplay questions

In this post you will find frequently asked questions about gameplay in The Division 2.

How does crafting work?
To start crafting you will need a Blueprint (which can be discovered through different activities such as weekly projects), and materials. All items can be crafted through the Crafting Station in the base of operations. For in-depth instructions on crafting and upgrading the Crafting Station, please check out this FAQ.

What should I know about loadouts
Loadouts allow you to save up to six different combinations of gear, skills and talents. If you are having troubles switching loadouts, please make sure you are not in combat. More information on saving, equipping, and modifying loadouts can be found on this FAQ.

What information should I know about Specializations
Specializations are available once you reach level 30. You also need to complete all three Stronghold missions: Roosevelt Island, District Union Arena, and Capitol Building. You can choose between four specializations, with their own signature weapon and a signature weapon slot added to your loadout. For more details on the different specializations and how to activate these, please take a look at this FAQ!

What should I know about modding weapons/gears?
You can mod your equipment to further specialize behavior or stats. Weapons can be modded to include attachments such as magazines and muzzles. Each weapon mod has it's own drawback though! You may use a weapon mod on as many items as you want, as long as it works for that weapon. Gear mods drop like normal loot, follow the same quality rules, and can be attached to gear with empty gear slots. However these do not have a drawback, but they can only be equipped to one piece of gear at a time. More details and in-depth steps on applying mods can be found here.

How can I upgrade Exotics?
Exotics can be upgraded at the crafting station in the base of operations. Once you have recruited Inaya, she will stand next to the crafting station and offer blueprints for sale for any Exotic that is in your inventory or stash. If you would like to upgrade a specific weapon, please note the following:

• Any Exotic with a gearscore lower than GS 500 can be upgraded.
• You need to own the Exotic you want to upgrade
• To upgrade a weapon, you need to have the right blueprint specific to it (Currently there is no blueprint available for Sweet Dream - the weapon cannot be upgraded to GS 500)
• You will need one exotic crafting component, as well as any other materials stated in the blueprint. These components can be obtained by deconstructing another Exotic. Deconstruction will yield 2 exotic components.
• The exotic will be upgraded to the same tier as the crafting station.
• When you upgrade the weapon, talents on the weapon will remain the same, but any new values will be scaled to the new gearscore.

More information on upgrading exotics can be found on this FAQ.

What should I know about the Shepard system?
Once you respond to a Call for Back up, they can award you an Endorsement. Ten Endorsements unlocks an unique title. After answering the call, helping the agent will fill up the assistance gauge. When the gauge is full, they can then award an Endorsement. Once the title is unlocked, you can level your Shepard rank up by continuously aiding your fellow agents. More details can be found on this FAQ.

Other frequently asked questions
Please check out these FAQ links for more details!

• What are the Undiscovered Missions?
• What should I know about projects in The Division 2?
• What do I need to know about the Gear Score system in The Division 2?
• I completed some projects but the settlement didn't upgrade. Why and how can I upgrade it?
• What should I know about Raids?
• How does recalibration work?
• How does the Skill Mods system work?
• How can I have a chance to get signature ammunition?
• What should I know about Expeditions?
• How can I equip my signature weapon skin?
• Which missions are available in the Heroic difficulty mode?
• What should I know about the Clan feature in The Division 2?
• How can I access Classified Assignments?
• What are bounties?
• How can I customize my character?
• How can I go Rogue in the Dark Zone?
• What should I know about Apparel Events?

Need further assistance? Please click here for information on creating a forum post.

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System requirements and supported peripherals

Minimum requirements - 1080p (30 FPS):

OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
Processor: AMD FX 6350, Intel i5-2500K (SSE 4.2 and AVX support required)
Video: AMD R9 280X or NVIDIA GeForce GTX 780 (3GB VRAM with Shader Model 5.0 or better)
Memory: 8GB RAM
DirectX: DirectX 11 or DirectX 12
Hard Drive: Up to 50 GB.
Internet: A permanent internet connection is required in order to download and play the game
Multiplayer: Broadband connection with 512 kps upstream

Recommended requirements - 1080p (60 FPS):

OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
Processor: AMD Ryzen 5 1500X, Intel Core i7-4790 (SSE 4.2 and AVX support required)
Video: AMD RX 480 or NVIDIA GeForce GTX 970 (4GB VRAM with Shader Model 6.0 or better)
Memory: 8GB RAM
DirectX: DirectX 12
Hard Drive: Up to 50 GB.
Internet: A permanent internet connection is required in order to download and play the game
Multiplayer: Broadband connection with 512 kps upstream

High 1440p Configuration (60 FPS):

OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
Processor: AMD Ryzen 7 1700X or Intel Core i7-6700K (SSE 4.2 and AVX support required)
Video: AMD RX Vega 56 or NVIDIA GeForce GTX 1070 (8GB VRAM with Shader Model 6.0 or better)
Memory: 16GB RAM
DirectX: DirectX 12
Hard Drive: Up to 50 GB.
Internet: A permanent internet connection is required in order to download and play the game
Multiplayer: Broadband connection with 512 kps upstream

Elite 4K Configuration (60 FPS):

OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
Processor: AMD Ryzen 7 2700X, Intel Core i7-8700K (SSE 4.2 and AVX support required)
Video: AMD Radeon VII (11GB VRAM) or NVIDIA GeForce RTX 2080 TI (11GB VRAM with Shader Model 6.0 or better)
Memory: 16GB RAM
DirectX: DirectX 12
Hard Drive: Up to 50 GB.
Internet: A permanent internet connection is required in order to download and play the game
Multiplayer: Broadband connection with 512 kps upstream

More details on system requirements can be found here.

Supported peripherals

• Mouse and keyboard
• Xbox One Controller
• Dualshock 4 Controller

Please note, other controllers may work, but are not officially supported.

Need further assistance? Please click here for information on creating a forum post.

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Accessibility

Below is a description of accessibility features in The Division 2.

Aim assist
Aim assist is available in the game. To activate it, please follow these steps:

• Open the main menu, and select the settings tab
• Enter the Controls menu
• From there you can turn aim assist on or off

Difficulty levels
The main story missions can be done in three levels: story, normal and hard. Main missions can be done on Challenging as well if you have reached WT4

Subtitles
The Division 2 has subtitles and they can be customized! To activate:

• Open the main menu of the game and select Settings.
• Enter the Language sub-menu.
• On this screen, highlight the Subtitle Language option and switch between the languages to enable subtitles.

In the language sub-menu, you can also tweak subtitle size/contrast and enable closed captioning and highlights. Large font and colored subtitles are also available in the accessibility menu.

Menu narration
There is a menu narration option. Please note this is only available in English. To access:

• Open the main menu and select settings.
• Enter Accessibility sub-menu.
• Select "yes" under Enable Menu Narration

Text to Speech Chat / Speech to Text Chat
The Division 2 has text to speech or speech to text for chat. Please note that these features will not work in the clan channel. To enable this:

• Open the main menu select the Settings tab.
• Enter the Accessibility sub menu.
• Select Enable Text To Speech Chat or Enable Speech To Text Chat

Vibration feedback
Vibration feedback can be enabled for your controller. To enable this:

• Open the main menu and select settings.
• Enter Controls sub-menu.
• Make sure your controller is connected.
• Set "Gamepad Vibration" to on

Colorblind mode
The Division 2 has a colorblind mode. To activate this:

• Open the main menu select the Settings tab.
• Enter the Accessibility sub menu.
• Select Colorblind Mode and switch between the different options (Deuteranopia, Tritanopia, Protanopia) to enable a mode.

Changing the game's contrast
You can change the contrast for either the UI or the game.
UI

• Open the main menu select the Settings tab.
• Enter the Accessibility sub menu.
• Select the High Contrast UI option and set its value to Yes.

In-Game contrast

• Open the main menu select the Settings tab.
• Enter the Graphics sub menu.
• Select the Contrast option and tweak the value to match your needs

Need further assistance? Please click here for information on creating a forum post.

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Reports and bans
Information on reports and bans in The Division 2 can be found on this post.

Code of Conduct
The code of conduct can be found by following this link.

Ban information
You may be banned for breaking the code of conduct or the Ubisoft terms of service. This includes cheating and behaviours that could harm the intended player experience. This includes:

• Cheats or Hacking
• Aimbots and triggerbots
• Attempts to modify client, saves or EasyAntiCheat software
• Trainers
• Data Mining
• Stream manipulation
• Threats
• Harassment
• Advertising
• Scamming

If you have been banned, you may appeal by creating a support ticket. More information on bans and cheating can be found on this FAQ.

Reporting players
You can report a suspected cheater or a toxic player in one of three ways:

• Using the chat command: /report playername.
• Approaching a player and using the View Player option in order to access the reporting feature.
• Accessing the Social menu and reporting them through the Group Management section.

More information on reporting players can be found here.

Please do not put names of players you want to report on the forums. This is against the forum rules.
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Basic gameplay questions

In this post you will find frequently asked questions about gameplay in The Division 2.

How does crafting work?
To start crafting you will need a Blueprint (which can be discovered through different activities such as weekly projects), and materials. All items can be crafted through the Crafting Station in the base of operations. For in-depth instructions on crafting and upgrading the Crafting Station, please check out this FAQ.

What should I know about loadouts
Loadouts allow you to save up to six different combinations of gear, skills and talents. If you are having troubles switching loadouts, please make sure you are not in combat. More information on saving, equipping, and modifying loadouts can be found on this FAQ.

What information should I know about Specializations
Specializations are available once you reach level 30. You also need to complete all three Stronghold missions: Roosevelt Island, District Union Arena, and Capitol Building. You can choose between four specializations, with their own signature weapon and a signature weapon slot added to your loadout. For more details on the different specializations and how to activate these, please take a look at this FAQ!

What should I know about modding weapons/gears?
You can mod your equipment to further specialize behavior or stats. Weapons can be modded to include attachments such as magazines and muzzles. Each weapon mod has it's own drawback though! You may use a weapon mod on as many items as you want, as long as it works for that weapon. Gear mods drop like normal loot, follow the same quality rules, and can be attached to gear with empty gear slots. However these do not have a drawback, but they can only be equipped to one piece of gear at a time. More details and in-depth steps on applying mods can be found here.

How can I upgrade Exotics?
Exotics can be upgraded at the crafting station in the base of operations. Once you have recruited Inaya, she will stand next to the crafting station and offer blueprints for sale for any Exotic that is in your inventory or stash. If you would like to upgrade a specific weapon, please note the following:

• Any Exotic with a gearscore lower than GS 500 can be upgraded.
• You need to own the Exotic you want to upgrade
• To upgrade a weapon, you need to have the right blueprint specific to it (Currently there is no blueprint available for Sweet Dream - the weapon cannot be upgraded to GS 500)
• You will need one exotic crafting component, as well as any other materials stated in the blueprint. These components can be obtained by deconstructing another Exotic. Deconstruction will yield 2 exotic components.
• The exotic will be upgraded to the same tier as the crafting station.
• When you upgrade the weapon, talents on the weapon will remain the same, but any new values will be scaled to the new gearscore.

More information on upgrading exotics can be found on this FAQ.

What should I know about the Shepard system?
Once you respond to a Call for Back up, they can award you an Endorsement. Ten Endorsements unlocks an unique title. After answering the call, helping the agent will fill up the assistance gauge. When the gauge is full, they can then award an Endorsement. Once the title is unlocked, you can level your Shepard rank up by continuously aiding your fellow agents. More details can be found on this FAQ.

Other frequently asked questions
Please check out these FAQ links for more details!

• What are the Undiscovered Missions?
• What should I know about projects in The Division 2?
• What do I need to know about the Gear Score system in The Division 2?
• I completed some projects but the settlement didn't upgrade. Why and how can I upgrade it?
• What should I know about Raids?
• How does recalibration work?
• How does the Skill Mods system work?
• How can I have a chance to get signature ammunition?
• What should I know about Expeditions?
• How can I equip my signature weapon skin?
• Which missions are available in the Heroic difficulty mode?
• What should I know about the Clan feature in The Division 2?
• How can I access Classified Assignments?
• What are bounties?
• How can I customize my character?
• How can I go Rogue in the Dark Zone?
• What should I know about Apparel Events?

Still need assistance? Please click here for information on creating a forum post.

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Premium credits
For more information on premium credits, continue reading this post!

What are premium credits and how can I use them?
Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.

How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history (Uplay, Epic). If the transaction appears but you did not receive your credits, please wait 24 hours for the balance to update. If you do not receive your credits after 24 hours, please create a support ticket with a screenshot of your transaction history.

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Contents of editions and the year 1 pass
Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.

Editions
Standard

• The Division 2 (game)

Gold Edition

• The Division 2 (game)
• Year 1 pass

Ultimate edition

• The Division 2 (game)
• Year 1 pass
• Ultimate edition content (Battleworn Secret Service Pack, First Responder Pack, Elite Agent Pack)

Dark Zone Collector's Edition

• The Division 2 (Game)
• Battleworn secret service pack
• Capitol defender pack
• Ubicollectibles 30cm-high figurine of Heather Ward the Tom Clancy's The Division 2 Specialised Agent
• Book of lithographs
• Washington D.C. map
• Selected game soundtrack
• Premium collector's box

Phoenix Shield Collector's Edition

• The Division 2 (Game)
• Year 1 pass
• Ultimate edition content (Battleworn Secret Service Pack, First Responder Pack, Elite Agent Pack)
• Capitol defender pack
• Ubicollectibles high-end sixth scale Articulated Figurine
• Ubisoft Store Exclusive Steelbook with an iconic design
• Book of lithographs
• Washington D.C. map
• Selected game soundtrack
• Premium collector's box

Please check with your retailer before purchasing as content might vary depending on your region.

Year 1 pass content

• 7 day early access to episode narrative content
• Instant unlock of the Year 1 specializations
• Exclusive access to classified assignments
• Access to one additional Bounty per week and one extra Project per day for a Challenging mission (perk ends March 1st 2020)
• Access to exclusive rewards: the Agent Ward Outfit and the Scout emote

For more information on the year 1 pass, please check out this FAQ.

For more information on the ULCs, please click here. If you are missing content, please click here for our missing content post.

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Contents of ULCs
To find out what is included in various ULC packs, please keep reading.

First Responder Pack

• First Responder outfit
• First Responder weapon skin

The Capitol Defender Pack

• Hazmat 2.0 outfit
• Lullaby weapon
• Lullaby blueprint

The Battleworn Secret Service Pack

• Secret Service outfit
• Secret Service weapon skin
• Specialised quality emote

The Elite Agent Pack

• Ruthless weapon
• Ruthless weapon blueprint
• Additional stash space
• Special skill effect

To find your ULC content, these will be available through your Stash in the Mailbox tab. You may then move them to your inventory via the Move to Inventory option.

• To find your outfits, backpack trophies and emotes, navigate to the Apparel menu.
• To find your weapon skins, head to Inventory > Weapons > Mod > Skin
• To find your blueprints, visit the crafting station at the Base of Operations.
• To find skins for your turret, ballistic shield, drone, seeker mine and firefly, go to your Inventory and navigate to Skills > Skill name > Mod > FX. Please note that you will have to unlock the skills to gain access to these menus.

If you are missing content, please click here for our missing content post.

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Missing content
If you've redeemed bonus content and cannot find your content in game, please try the following steps:

1. Make sure that you have redeemed your code in the correct place. You can find steps for this depending on the launcher here.

2. If the items are missing in game, please check if they need to be downloaded and installed manually. To do this on Uplay PC:

• Launch Uplay PC
• In the menu on the top, click on Game
• Find your game and click on its tile
• Scroll down on this new page to find the Owned DLC section

3. Verify files (Epic, Uplay).

4. Double check that the items are available to you in game. Click here for more information on the content included in various editions and year 1 pass. Click here for information on ULCs.

5. Make sure that you have purchased the content on the same launcher that you have the game on. Content purchased on the Epic Launcher is not compatible with games purchased on Uplay, and Uplay content is not compatible with games purchased on the Epic Launcher.

If the items are still missing, please create a ticket with the following information:

• What edition did you purchase?
• Which pack or bonus content did you redeem?
• What content exactly is missing?
• Proof of purchase.

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Accessibility

Below is a description of accessibility features in The Division 2.

Aim assist
Aim assist is available in the game. To activate it, please follow these steps:

• Open the main menu, and select the settings tab
• Enter the Controls menu
• From there you can turn aim assist on or off

Difficulty levels
The main story missions can be done in three levels: story, normal and hard. Main missions can be done on Challenging as well if you have reached WT4

Subtitles
The Division 2 has subtitles and they can be customized! To activate:

• Open the main menu of the game and select Settings.
• Enter the Language sub-menu.
• On this screen, highlight the Subtitle Language option and switch between the languages to enable subtitles.

In the language sub-menu, you can also tweak subtitle size/contrast and enable closed captioning and highlights. Large font and colored subtitles are also available in the accessibility menu.

Menu narration
There is a menu narration option. Please note this is only available in English. To access:

• Open the main menu and select settings.
• Enter Accessibility sub-menu.
• Select "yes" under Enable Menu Narration

Text to Speech Chat / Speech to Text Chat
The Division 2 has text to speech or speech to text for chat. Please note that these features will not work in the clan channel. To enable this:

• Open the main menu select the Settings tab.
• Enter the Accessibility sub menu.
• Select Enable Text To Speech Chat or Enable Speech To Text Chat

Vibration feedback
Vibration feedback can be enabled for your controller. To enable this:

• Open the main menu and select settings.
• Enter Controls sub-menu.
• Make sure your controller is connected.
• Set "Gamepad Vibration" to on

Colorblind mode
The Division 2 has a colorblind mode. To activate this:

• Open the main menu select the Settings tab.
• Enter the Accessibility sub menu.
• Select Colorblind Mode and switch between the different options (Deuteranopia, Tritanopia, Protanopia) to enable a mode.

Changing the game's contrast
You can change the contrast for either the UI or the game.
UI

• Open the main menu select the Settings tab.
• Enter the Accessibility sub menu.
• Select the High Contrast UI option and set its value to Yes.

In-Game contrast

• Open the main menu select the Settings tab.
• Enter the Graphics sub menu.
• Select the Contrast option and tweak the value to match your needs

Still need assistance? Please click here for information on creating a forum post.

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Account issues
If you are having issues with your account, please keep reading.

I am having trouble linking my Epic Games and Ubisoft accounts
Please try the following troubleshooting for this issue:

• Cancel the linking attempt in the Epic Games Launcher.
• Try these browser troubleshooting steps
• Disable any browser extensions that may interfere with the process, such as ad blockers.
• Try completing the process in incognito mode
• Make sure the country on your account matches the country on your Epic account.

If I purchase The Division 2 on the Epic Games Store, will I be able to play with my Uplay friends?
Yes, you will be able to invite other players from your friends list in-game.

I can't access my account!
I'm getting a message that says "A Ubisoft Service is Currently Unavailable"
Please check this post for more details on this issue.

I forgot my password!
For information on changing your Ubisoft Password, please check out this FAQ!

I do not have access to my email account
If you do not have access to your email, please reach out to us either at account support or on social media (Facebook, Twitter) in a private message.

I do not have access to my two-step verification.
If you have access to your recovery codes, you can use them following these steps. If you do not have access to your recovery codes, please reach out to us either at account support or on social media (Facebook, Twitter) in a private message.

If you still need help with your account, please reach out to us at account support or on social media (Facebook, Twitter). If messaging our social media support, please do so in a private message.

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Premium credits
For more information on premium credits, continue reading this post!

What are premium credits and how can I use them?
Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.

How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history. You can find instructions on how to do this here. If the transaction appears but you did not receive your credits, please wait 24 hours for the balance to update. If you do not receive your credits after 24 hours, please create a support ticket with a screenshot of your transaction history.

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Contents of editions and the year 1 pass
Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.

Editions
Standard

• The Division 2 (game)

Gold Edition

• The Division 2 (game)
• Year 1 pass

Ultimate edition

• The Division 2 (game)
• Year 1 pass
• Ultimate edition content (Battleworn Secret Service Pack, First Responder Pack, Elite Agent Pack)

Dark Zone Collector's Edition

• The Division 2 (Game)
• Battleworn secret service pack
• Capitol defender pack
• Ubicollectibles 30cm-high figurine of Heather Ward the Tom Clancy's The Division 2 Specialised Agent
• Book of lithographs
• Washington D.C. map
• Selected game soundtrack
• Premium collector's box

Phoenix Shield Collector's Edition

• The Division 2 (Game)
• Year 1 pass
• Ultimate edition content (Battleworn Secret Service Pack, First Responder Pack, Elite Agent Pack)
• Capitol defender pack
• Ubicollectibles high-end sixth scale Articulated Figurine
• Ubisoft Store Exclusive Steelbook with an iconic design
• Book of lithographs
• Washington D.C. map
• Selected game soundtrack
• Premium collector's box

Please check with your retailer before purchasing as content might vary depending on your region.

Year 1 pass content

• 7 day early access to episode narrative content
• Instant unlock of the Year 1 specializations
• Exclusive access to classified assignments
• Access to one additional Bounty per week and one extra Project per day for a Challenging mission (perk ends March 1st 2020)
• Access to exclusive rewards: the Agent Ward Outfit and the Scout emote

For more information on the year 1 pass, please check out this FAQ.

For more information on the ULCs, please click here. If you are missing content, please click here for our missing content post.

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Contents of ULCs
To find out what is included in various ULC packs, please keep reading.

First Responder Pack

• First Responder outfit
• First Responder weapon skin

The Capitol Defender Pack

• Hazmat 2.0 outfit
• Lullaby weapon
• Lullaby blueprint

The Battleworn Secret Service Pack

• Secret Service outfit
• Secret Service weapon skin
• Specialised quality emote

The Elite Agent Pack

• Ruthless weapon
• Ruthless weapon blueprint
• Additional stash space
• Special skill effect

To find your ULC content, these will be available through your Stash in the Mailbox tab. You may then move them to your inventory via the Move to Inventory option.

• To find your outfits, backpack trophies and emotes, navigate to the Apparel menu.
• To find your weapon skins, head to Inventory > Weapons > Mod > Skin
• To find your blueprints, visit the crafting station at the Base of Operations.
• To find skins for your turret, ballistic shield, drone, seeker mine and firefly, go to your Inventory and navigate to Skills > Skill name > Mod > FX. Please note that you will have to unlock the skills to gain access to these menus.

If you are missing content, please click here for our missing content post.

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Missing Content

If you've redeemed bonus content and cannot find your content in game, please try the following steps:

1. Make sure that you have redeemed your code in the correct place. To do this:

• Start your Xbox and log in with your account. You can also create an account online
• On Xbox One, say Xbox, use a code or select Xbox Store > Browse games > Use a code.
• Enter the 25-digit code. You can also redeem the code here

An Xbox Live download code is valid for one-time use only with Xbox One systems.

2. If the items are missing in game, please check if they need to be downloaded and installed manually. To check this on Xbox One:
Press the Xbox button on your controller, then scroll down and select My games & apps from the guide.
OR
From your console dashboard's Home menu

• To the right, you will see a grid with all the Installed games and apps.
• Toggle to Ready to install to see which content can be downloaded to your console.
• Select the game you would like to install the content for.
• Choose Install all to download all available game files and add-ons.

3. Clear your Xbox's cache. To do this:

• Turn off the Xbox completely
• Unplug the Xbox for two minutes

4. Double check that the items are available to you in game. Click here for more information on the content included in various editions and year 1 pass. Click here for information on ULCs.

If the items are still missing, please create a ticket with the following information:

• What edition did you purchase?
• Which pack or bonus content did you redeem?
• What content exactly is missing?
• Proof of purchase.

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List of error codes in The Division 2

Below is a list of error codes that you may encounter in The Division 2

DELTA01
Your connection has failed to connect to the game server. Please try the connection troubleshooting listed here.

DELTA02, DELTA03, DELTA04, DELTA05
Your connection to the server has been lost. Please try the connection troubleshooting listed here.

DELTA06
Your connection to the servers timed out. Please try the connection troubleshooting listed here.

BRAVO01, BRAVO03
These errors mean that Uplay is offline. Please make sure that Uplay is not in offline mode. If that does not help, please try the connection troubleshooting listed here.

BRAVO08
Your connection to the server has been lost because of a network issue. Please try the connection troubleshooting listed here.

CHARLIE01, CHARLIE02
These errors mean the game has been launched while EasyAntiCheat is not active. Please refer to EasyAntiCheat's official website for more details and troubleshooting.

MIKE01
This means your connection failed to connect to the game server. Please check the status page to see if there is a maintenance, degradation or outage. If there is no maintenance, degradation or outage occurring, please try the troubleshooting listed here.

ECHO-01
Please try logging out of the game, waiting 15 minutes and then trying again. You should now be able to play normally.

OSCAR-03
A workaround for this error is to download the patch on another Internet connection. A fix is being worked on, in the meantime.

All other OSCAR errors
This can occur if you are trying to play the game with a proxy or a firewall. Please either disable the offending program or give permissions to the firewall.

Need further assistance? Please click here for information on creating a forum post.

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Accounts and other content issues

How do I link my Xbox One account?
To link your account, simply access Uplay through the game. Or, you can log on to account management section here. Navigate to the Account Information tab, and you will see Linked Accounts at the bottom of the page. From there, you can choose the console you wish to link. Click Link Account below the associated platform you wish to link.

I can't access my Ubisoft account!
I forgot my password!
For information on changing your Ubisoft Password, please check out this FAQ!

I do not have access to my email account
If you do not have access to your email, please reach out to us either at account support or on social media (Facebook, Twitter) in a private message.

If you still need help with your account, please reach out to us at account support or on social media (Facebook, Twitter). If messaging our social media support, please do so in a private message.

Do I need Xbox Live Gold to play The Division 2?
To enjoy multiplayer, you will need Xbox Live Gold.

Can I share content on Xbox One?
Currently bonus content will not be shared to all users on the console. This is an issue that we are currently investigating and hoping to fix very soon. We will update this FAQ when we have more information.

Still need assistance? Please click here for information on creating a forum post.

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Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
• Update any personal firewall software.
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
• If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both The Division 2 and Uplay
• Disable all background applications before running the game.

3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here.
The ports that are needed for The Division 2 are:
TCP: 13000, 27015, 51000, 55000, 55002
UDP: 22000-22032

5. Reset your host file
Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ.

6. Flush your DNS.
Your DNS cache stores the IP addresses of web servers and may have outargued or bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here.

7. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes. If you create a forum post, please include this ticket number.

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Troubleshooting for crashes
If you are experiencing crashes on The Division 2, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
Uplay

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

Epic

• Navigate to The Division 2 in your library
• Click verify
• After verification, the launch option will appear

2. Run Uplay with administrator rights
To do this:

• Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
• Select the Compatibility tab.
• Click Change settings for all users.
• Under Privilege Level, check Run this program as administrator.
• Click Apply.

For more information on running programs as administrator, click here.

3. Disable background applications
A software conflict may be causing this issue. To do this:

• Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
• Type in MSCONFIG and press Enter.
• Uncheck the Load Startup items box, then select the Services tab.
• Check Hide all Microsoft services, then click the option to Disable All.
• Press Apply, then Close and pick the option to Restart.

Try the game again, and see if this helped.

4. Check for Windows Updates.
If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.

5. Uninstall and reinstall Uplay
It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.

6. Make sure your drivers are updated
Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)

7. Clear your temporary files.

• Go to the Start menu on your Desktop.
• Press the Windows key and the letter R at the same time.
• Type in %TEMP% and press Enter.
• Select All (Edit > Select All or Ctrl+A).
• Click the Delete key.

Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

8. Reinstall supporting software
Instructions on performing this step can be found here.

If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files. If you create a forum post, please include this ticket number.

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List of error codes in The Division 2
Below is a list of error codes that you may encounter in The Division 2

DELTA01
Your connection has failed to connect to the game server. Please try the troubleshooting listed here.

DELTA02, DELTA03, DELTA04, DELTA05
Your connection to the server has been lost. Please try the troubleshooting listed here.

DELTA06
Your connection to the servers timed out. Please try the troubleshooting listed here.

BRAVO06
This error code occurs if you have been signed out of Xbox Live while playing. If this occurs to you consistently, please check out this Microsoft article.

MIKE01
This means your connection failed to connect to the game server. Please check the status page to see if there is a maintenance, degradation or outage. If there is no maintenance, degradation or outage occurring, please try the troubleshooting listed here.

ECHO-01
Please try logging out of the game, waiting 15 minutes and then trying again. You should now be able to play normally.

OSCAR-03
A workaround for this error is to download the patch on another Internet connection. A fix is being worked on, in the meantime.

Still need assistance? Please click here for information on creating a forum post.

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Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Power cycle your Xbox One
Power cycling your Xbox will do various things, including reset your hardware's network activity.

• Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

3. Clear your Xbox's cache
Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:

• Turn off the Xbox completely
• Unplug the Xbox for two minutes
• Turn the Xbox back on

Note: this will not clear any saves or installation.

4. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

5. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your Xbox One. Instructions on this can be found here.
The ports needed for The Division 2 are:

TCP: 13000, 27015, 51000, 55000, 55002
UDP: 22000-22032

6. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your Xbox will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

7. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes. If you create a forum post, please include this ticket number.

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Performance issues
If you are experiencing performance issues, please try the troubleshooting steps below.

1. Check that you meet the system requirements
System requirements for The Division 2 can be found here.

2. Take advantage of the Benchmark tool
To access the tool, please follow these steps:

• Start the game and access the settings by clicking on the cogwheel in the top menu.
• Navigate to the Benchmark tab. If you've never run a benchmark before, the previous result will be empty.
• Click on Run Benchmark.After a loading screen, the game will run through the predefined benchmark and measure your system's performance.
• Once the benchmark is completed, the final results will be displayed.
• Choosing the Open Results option will open Windows Explorer where the CSV and the screenshot of your results are stored.

If you would like to retrieve them in the future, here is the directory: C:\Users\[username]\Documents\The Division 2\Benchmarks. This should let you fine tune the game's settings to get the most out of your system.

3. Change graphical settings
Lowering or turning off certain options may improve your improvements. These can be found in Settings > Graphics. Here is a list of settings that may impact the performance of your game:

• Enable Reduced Latency.
• Custom FPS limit
• Resolution scale
• High Resolution Sky Textures
• Anisotropic Filtering
• Particle Detail
• Object Detail
• Volumetric Fog
• Ambient Occlusion

4. Run the game as an administrator

• Right-click the desktop icon of the application (or the executable file) and select Properties.
• Select the Compatibility tab.
• Click Change settings for all users.
• Under Privilege Level, check Run this program as administrator.
• Click Apply.

5. Make sure your video card drivers are updated
You can download the newest driver from the manufacturer's website (AMD, NVDIA). You may also want to perform a clean installation of your drivers (AMD, NVIDIA ).

6. Verify your files
Verifying files will check the installation of your game for corrupted files. To do this, please click on the link for your launcher (Uplay, Epic)

7. Disable background applications
Disabling background applications will ensure there is no software conflict causing your performance issue. To do this:

• Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
• Type in MSCONFIG and press Enter.
• Uncheck the Load Startup items box, then select the Services tab.
• Check Hide all Microsoft services, then click the option to Disable All.
• Press Apply, then Close and pick the option to Restart.

If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files. If you create a forum post, please include this ticket number.

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Xbox One troubleshooting
If you are experiencing crashes, performance issues, or any other issues on The Division 2, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

2. Power cycle your Xbox One

• Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

3. Clear your Xbox's cache
Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:

• Turn off the Xbox completely
• Unplug the Xbox for two minutes
• Turn the Xbox back on

Note: this will not clear any saves or installation.

4. Try another system
In order to determine if your issue is related to the individual console, your game disc or connection, it may be worthwhile to try with another Xbox One, if possible for you.

Still need assistance? Please click here for information on creating a forum post.

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Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

After killing the Hunters, I have all of the masks, but am stuck at 7/8 Ivory Keys
If you are experiencing this issue, please create a forum post with the following questions answered:

• Were you playing in co-op at the time?
• Were you playing with their primary or another character?
• Was it your first attempt?
• Did you get disconnected during the fight?
• Did you die during the encounter with the Hunter?
• Was any Hunter killed in another player's session?
• Can you provide a video of the issue (when you try to summon the hunter until you kill him and do not receive the key)?

During the sequence "Protect the Noa infrastructure", an indicator is located outside of the mission area.
We're aware of an issue where an incorrect indicator is displayed while you are realigning satellites during the Protect the Noa infrastructure sequence of the Space Administration HQ mission. As a workaround, look for the laptop located to the right of the mission exit.

I cannot progress further in a mission or complete an objective
Below are some tips that we recommend if you are unable to progress in a mission.
Upgrading settlements
Completing projects aren't all that is needed to upgrade settlements. More details here.
Missions and objectives
If you are having issues with a mission or an objective because it is not displayed or cannot be achieved, we recommend grouping with another agent. Please note that hosting the session may still prevent you from moving past the block, so please join someone's session.

The Castle Settlement is greyed out
The castle settlement is different from other settlements, as it cannot be upgraded. You will need to find Agent Kelso to progress. Before Speaking to Agent Kelso, ensure you have cleared American History Museum and the Air & Space Museum main missions.

Still need assistance? Please click here for information on creating a forum post.

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Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4. Have you tried any troubleshooting?
5. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
6. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

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Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

I'm experiencing audio issues!
Please follow the steps in this post by UbiSailorScout!

After killing the Hunters, I have all of the masks, but am stuck at 7/8 Ivory Keys
If you are experiencing this issue, please create a forum post with the following questions answered:

• Were you playing in co-op at the time?
• Were you playing with their primary or another character?
• Was it your first attempt?
• Did you get disconnected during the fight?
• Did you die during the encounter with the Hunter?
• Was any Hunter killed in another player's session?
• Can you provide a video of the issue (when you try to summon the hunter until you kill him and do not receive the key)?

During the sequence "Protect the Noa infrastructure", an indicator is located outside of the mission area.
We're aware of an issue where an incorrect indicator is displayed while you are realigning satellites during the Protect the Noa infrastructure sequence of the Space Administration HQ mission. As a workaround, look for the laptop located to the right of the mission exit.

I cannot progress further in a mission or complete an objective
Below are some tips that we recommend if you are unable to progress in a mission.
Upgrading settlements
Completing projects aren't all that is needed to upgrade settlements. More details here.
Missions and objectives
If you are having issues with a mission or an objective because it is not displayed or cannot be achieved, we recommend grouping with another agent. Please note that hosting the session may still prevent you from moving past the block, so please join someone's session.

The Castle Settlement is greyed out
The castle settlement is different from other settlements, as it cannot be upgraded. You will need to find Agent Kelso to progress. Before Speaking to Agent Kelso, ensure you have cleared American History Museum and the Air & Space Museum main missions.

I'm getting an EasyAntiCheat error
If you are receiving an EasyAntiCheat related error, please try the following steps:

• Verify the game to ensure there are no missing or corrupted files (Uplay, Epic)
• If you are running game capture software, please ensure that it is supported by EasyAntiCheat.
• Try connection troubleshooting, which can be found here.
• Launch the game with administrator rights
• Disable background applications by following these steps.

If you are still experiencing this issue, please check EasyAntiCheat's website.

Need further assistance? Please click here for information on creating a forum post.

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Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

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Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4. Have you tried any troubleshooting?
5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
   
   • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
7. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.

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Hello, and welcome to The Division 2 PS4 support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
Basic gameplay questions
Accessibility

Accounts, in-game purchases and other extra content
Premium credits
Contents of editions and the year 1 pass
Contents of ULCs
Missing content
Accounts and other content issues

Troubleshooting
List of error codes in The Division 2
Connection troubleshooting
PS4 troubleshooting
Other common issues

If you need further assistance, please click here!

Basic gameplay questions

In this post you will find frequently asked questions about gameplay in The Division 2.

How does crafting work?
To start crafting you will need a Blueprint (which can be discovered through different activities such as weekly projects), and materials. All items can be crafted through the Crafting Station in the base of operations. For in-depth instructions on crafting and upgrading the Crafting Station, please check out this FAQ.

What should I know about loadouts
Loadouts allow you to save up to six different combinations of gear, skills and talents. If you are having troubles switching loadouts, please make sure you are not in combat. More information on saving, equipping, and modifying loadouts can be found on this FAQ.

What information should I know about Specializations
Specializations are available once you reach level 30. You also need to complete all three Stronghold missions: Roosevelt Island, District Union Arena, and Capitol Building. You can choose between four specializations, with their own signature weapon and a signature weapon slot added to your loadout. For more details on the different specializations and how to activate these, please take a look at this FAQ!

What should I know about modding weapons/gears?
You can mod your equipment to further specialize behavior or stats. Weapons can be modded to include attachments such as magazines and muzzles. Each weapon mod has it's own drawback though! You may use a weapon mod on as many items as you want, as long as it works for that weapon. Gear mods drop like normal loot, follow the same quality rules, and can be attached to gear with empty gear slots. However these do not have a drawback, but they can only be equipped to one piece of gear at a time. More details and in-depth steps on applying mods can be found here.

How can I upgrade Exotics?
Exotics can be upgraded at the crafting station in the base of operations. Once you have recruited Inaya, she will stand next to the crafting station and offer blueprints for sale for any Exotic that is in your inventory or stash. If you would like to upgrade a specific weapon, please note the following:

• Any Exotic with a gearscore lower than GS 500 can be upgraded.
• You need to own the Exotic you want to upgrade
• To upgrade a weapon, you need to have the right blueprint specific to it (Currently there is no blueprint available for Sweet Dream - the weapon cannot be upgraded to GS 500)
• You will need one exotic crafting component, as well as any other materials stated in the blueprint. These components can be obtained by deconstructing another Exotic. Deconstruction will yield 2 exotic components.
• The exotic will be upgraded to the same tier as the crafting station.
• When you upgrade the weapon, talents on the weapon will remain the same, but any new values will be scaled to the new gearscore.

More information on upgrading exotics can be found on this FAQ.

What should I know about the Shepard system?
Once you respond to a Call for Back up, they can award you an Endorsement. Ten Endorsements unlocks an unique title. After answering the call, helping the agent will fill up the assistance gauge. When the gauge is full, they can then award an Endorsement. Once the title is unlocked, you can level your Shepard rank up by continuously aiding your fellow agents. More details can be found on this FAQ.

Other frequently asked questions
Please check out these FAQ links for more details!

• What are the Undiscovered Missions?
• What should I know about projects in The Division 2?
• What do I need to know about the Gear Score system in The Division 2?
• I completed some projects but the settlement didn't upgrade. Why and how can I upgrade it?
• What should I know about Raids?
• How does recalibration work?
• How does the Skill Mods system work?
• How can I have a chance to get signature ammunition?
• What should I know about Expeditions?
• How can I equip my signature weapon skin?
• Which missions are available in the Heroic difficulty mode?
• What should I know about the Clan feature in The Division 2?
• How can I access Classified Assignments?
• What are bounties?
• How can I customize my character?
• How can I go Rogue in the Dark Zone?
• What should I know about Apparel Events?

Still need assistance? Please click here for information on creating a forum post.

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Accessibility

Below is a description of accessibility features in The Division 2.

Aim assist
Aim assist is available in the game. To activate it, please follow these steps:

• Open the main menu, and select the settings tab
• Enter the Controls menu
• From there you can turn aim assist on or off

Difficulty levels
The main story missions can be done in three levels: story, normal and hard. Main missions can be done on Challenging as well if you have reached WT4.

Subtitles
The Division 2 has subtitles and they can be customized! To activate:

• Open the main menu of the game and select Settings.
• Enter the Language sub-menu.
• On this screen, highlight the Subtitle Language option and switch between the languages to enable subtitles.

In the language sub-menu, you can also tweak subtitle size/contrast and enable closed captioning and highlights. Large font and colored subtitles are also available in the accessibility menu.

Menu narration
There is a menu narration option. Please note this is only available in English. To access:

• Open the main menu and select settings.
• Enter Accessibility sub-menu.
• Select "yes" under Enable Menu Narration

Text to Speech Chat / Speech to Text Chat
The Division 2 has text to speech or speech to text for chat. Please note that these features will not work in the clan channel. To enable this:

• Open the main menu select the Settings tab.
• Enter the Accessibility sub menu.
• Select Enable Text To Speech Chat or Enable Speech To Text Chat

Vibration feedback
Vibration feedback can be enabled for your controller. To enable this:

• Open the main menu and select settings.
• Enter Controls sub-menu.
• Make sure your controller is connected.
• Set "Gamepad Vibration" to on

Colorblind mode
The Division 2 has a colorblind mode. To activate this:

• Open the main menu select the Settings tab.
• Enter the Accessibility sub menu.
• Select Colorblind Mode and switch between the different options (Deuteranopia, Tritanopia, Protanopia) to enable a mode.

Changing the game's contrast
You can change the contrast for either the UI or the game.
UI

• Open the main menu select the Settings tab.
• Enter the Accessibility sub menu.
• Select the High Contrast UI option and set its value to Yes.

In-Game contrast

• Open the main menu select the Settings tab.
• Enter the Graphics sub menu.
• Select the Contrast option and tweak the value to match your needs

Still need assistance? Please click here for information on creating a forum post.

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Premium credits
For more information on premium credits, continue reading this post!

What are premium credits and how can I use them?
Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.

How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history. You can find instructions on how to do this here. If the transaction appears but you did not receive your credits, please wait 24 hours for the balance to update. If you do not receive your credits after 24 hours, please create a support ticket with a screenshot of your transaction history.

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Contents of editions and the year 1 pass
Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.

Editions
Standard

• The Division 2 (game)

Gold Edition

• The Division 2 (game)
• Year 1 pass

Ultimate edition

• The Division 2 (game)
• Year 1 pass
• Ultimate edition content (Battleworn Secret Service Pack, First Responder Pack, Elite Agent Pack)

Dark Zone Collector's Edition

• The Division 2 (Game)
• Battleworn secret service pack
• Capitol defender pack
• Ubicollectibles 30cm-high figurine of Heather Ward the Tom Clancy's The Division 2 Specialised Agent
• Book of lithographs
• Washington D.C. map
• Selected game soundtrack
• Premium collector's box

Phoenix Shield Collector's Edition

• The Division 2 (Game)
• Year 1 pass
• Ultimate edition content (Battleworn Secret Service Pack, First Responder Pack, Elite Agent Pack)
• Capitol defender pack
• Ubicollectibles high-end sixth scale Articulated Figurine
• Ubisoft Store Exclusive Steelbook with an iconic design
• Book of lithographs
• Washington D.C. map
• Selected game soundtrack
• Premium collector's box

Please check with your retailer before purchasing as content might vary depending on your region.

Year 1 pass content

• 7 day early access to episode narrative content
• Instant unlock of the Year 1 specializations
• Exclusive access to classified assignments
• Access to one additional Bounty per week and one extra Project per day for a Challenging mission (perk ends March 1st 2020)
• Access to exclusive rewards: the Agent Ward Outfit and the Scout emote

For more information on the year 1 pass, please check out this FAQ.

For more information on the ULCs, please click here. If you are missing content, please click here for our missing content post.

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Contents of ULCs
To find out what is included in various ULC packs, please keep reading.

First Responder Pack

• First Responder outfit
• First Responder weapon skin

The Capitol Defender Pack

• Hazmat 2.0 outfit
• Lullaby weapon
• Lullaby blueprint

The Battleworn Secret Service Pack

• Secret Service outfit
• Secret Service weapon skin
• Specialised quality emote

The Elite Agent Pack

• Ruthless weapon
• Ruthless weapon blueprint
• Additional stash space
• Special skill effect

To find your ULC content, these will be available through your Stash in the Mailbox tab. You may then move them to your inventory via the Move to Inventory option.

• To find your outfits, backpack trophies and emotes, navigate to the Apparel menu.
• To find your weapon skins, head to Inventory > Weapons > Mod > Skin
• To find your blueprints, visit the crafting station at the Base of Operations.
• To find skins for your turret, ballistic shield, drone, seeker mine and firefly, go to your Inventory and navigate to Skills > Skill name > Mod > FX. Please note that you will have to unlock the skills to gain access to these menus.

If you are missing content, please click here for our missing content post.

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Missing Content

If you've redeemed bonus content and cannot find your content in game, please try the following steps:

1. Make sure that you have redeemed your code in the correct place. To do this:

• Log in to your PSN account or create a new one.
• Select PlayStation Store icon on the Home Screen.
• On the PlayStation Store, select Redeem Codes at the bottom of the menu.
• Enter the code.
• Once the code has been entered correctly, select Continue in the dialog box.

2. If the items are missing in game, please check if they need to be downloaded and installed manually. To check this on PS4:

• Highlight The Division 2 and then press down on the controller.
• This will bring you to the game page. On the left, select Playstation Store
• The window on the right will show you your add-ons. Select Your Add-Ons and press X to see a complete list.
• Check if the content you are looking for appears here and is marked as installed.

3. Power cycle your PS4

• Turn off the PS4.
• Disconnect the power cable.
• Wait 1 minute.
• Reconnect the power cable and restart the console.

4. Restore licences
This ensures that any content on your console matches your account's privileges.

• On the PlayStation Dashboard, select Settings
• Select Playstation Network/Account Management
• Choose the option to Restore Licenses
• Select Restore

4. Double check that the items are available to you in game. Click here for more information on the content included in various editions and year 1 pass. Click here for information on ULCs.

If the items are still missing, please create a ticket with the following information:

• What edition did you purchase?
• Which pack or bonus content did you redeem?
• What content exactly is missing?
• Proof of purchase.

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Accounts and other content issues

How do I link my PSN account?
To link your account, simply access Uplay through the game. Or, you can log on to account management section here. Navigate to the Account Information tab, and you will see Linked Accounts at the bottom of the page. From there, you can choose the console you wish to link. Click Link Account below the associated platform you wish to link.

I can't access my Ubisoft account!
I forgot my password!
For information on changing your Ubisoft Password, please check out this FAQ!

I do not have access to my email account
If you do not have access to your email, please reach out to us either at account support or on social media (Facebook, Twitter) in a private message.

If you still need help with your account, please reach out to us at account support or on social media (Facebook, Twitter). If messaging our social media support, please do so in a private message.

Do I need PS Plus to play The Division 2?
To enjoy multiplayer, you will need PS Plus.

Can I share content on PS4?
Bonus content is not eligible for content sharing and is only available on the specific account on which it has been activated.

Still need assistance? Please click here for information on creating a forum post.

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List of error codes in The Division 2
Below is a list of error codes that you may encounter in The Division 2.

DELTA01
Your connection has failed to connect to the game server. Please try the troubleshooting listed here.

DELTA02, DELTA03, DELTA04, DELTA05
Your connection to the server has been lost. Please try the troubleshooting listed here.

DELTA06
Your connection to the servers timed out. Please try the troubleshooting listed here.

BRAVO07
This error code occurs if you have been signed out of the Playstation Network while playing. If this happens frequently, please check out Sony support.

MIKE01
This means your connection failed to connect to the game server. Please check the status page to see if there is a maintenance, degradation or outage. If there is no maintenance, degradation or outage occurring, please try the troubleshooting listed here.

ECHO-01
Please try logging out of the game, waiting 15 minutes and then trying again. You should now be able to play normally.

OSCAR-03
A workaround for this error is to download the patch on another Internet connection. A fix is being worked on, in the meantime.

Still need assistance? Please click here for information on creating a forum post.

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Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Rebuild your PS4's database

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Rebuild Database" and press X.
• "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
• Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your PS4. Instructions on this can be found here.
The ports needed for The Division 2 are:

TCP: 13000, 27015, 51000, 55000, 55002
UDP: 22000-22032

5. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your PS4 will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

6. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes. If you create a forum post, please include your ticket number.

General PS4 Troubleshooting
If you are experiencing crashes, performance issues, or any other issues on The Division 2, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

2. Power cycle your PS4
Try power cycling your PS4 as a first step.

• Turn off the PS4.
• Disconnect the power cable.
• Wait 1 minute.
• Reconnect the power cable and restart the console.

3. Rebuild your PS4's database
Rebuilding your database is similar to a computer disk defragmenter and will not affect your save data.

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Rebuild Database" and press X.
• "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
• Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

4. Restoring Licenses
If you bought the game digitally or redeemed it via the PlayStation Store, try restoring licenses . This ensures that any content on your console matches your account's privileges.

• On the PlayStation Dashboard, select Settings
• Select Playstation Network/Account Management
• Choose the option to Restore Licenses
• Select Restore

5. Reinstalling the game files
If the issue persists or if you own a physical copy of the game, please try reinstalling the game files.
If the game is visible on the PlayStation home screen:

• Hover over the game tile.
• Press the Options button.
• Select Delete.

You can also complete this, by following these steps:

• Scroll to the right to locate the Library.
• Hover over the game tile.
• Press the Options button.
• Select Delete.

Please note, this will not affect your save data.

Still need assistance? Please click here for information on creating a forum post.

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Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

After killing the Hunters, I have all of the masks, but am stuck at 7/8 Ivory Keys
If you are experiencing this issue, please create a forum post with the following questions answered:

• Were you playing in co-op at the time?
• Were you playing with their primary or another character?
• Was it your first attempt?
• Did you get disconnected during the fight?
• Did you die during the encounter with the Hunter?
• Was any Hunter killed in another player's session?
• Can you provide a video of the issue (when you try to summon the hunter until you kill him and do not receive the key)?

During the sequence "Protect the Noa infrastructure", an indicator is located outside of the mission area.
We're aware of an issue where an incorrect indicator is displayed while you are realigning satellites during the Protect the Noa infrastructure sequence of the Space Administration HQ mission. As a workaround, look for the laptop located to the right of the mission exit.

I cannot progress further in a mission or complete an objective
Below are some tips that we recommend if you are unable to progress in a mission.
Upgrading settlements
Completing projects aren't all that is needed to upgrade settlements. More details here.
Missions and objectives
If you are having issues with a mission or an objective because it is not displayed or cannot be achieved, we recommend grouping with another agent. Please note that hosting the session may still prevent you from moving past the block, so please join someone's session.

The Castle Settlement is greyed out
The castle settlement is different from other settlements, as it cannot be upgraded. You will need to find Agent Kelso to progress. Before Speaking to Agent Kelso, ensure you have cleared American History Museum and the Air & Space Museum main missions.

Still need assistance? Please click here for information on creating a forum post.

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Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4. Have you tried any troubleshooting?
5. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
6. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

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