ubi--unicorn

ubi--unicorn



04 Apr

Post
    ubi--unicorn on Support Forums - Thread - Direct
UPDATE: We will be deploying a hotfix on Xbox today (April 6, 2021), to resolve performance issues some Xbox players have experienced since the recent Y6S1.1 update. Information on the hotfix here.

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Hello everyone,

We are aware that Xbox players are experiencing performance issues after the recent Y6S1.1 update.

Our teams are actively investigating the situation.

We apologize for any inconvenience and we will post any updates here.

11 Aug

Comment
    ubi--unicorn on Support Forums - Thread - Direct
If you are experiencing crashes, performance issues, or any other issues on Hyper Scape, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

2. Power cycle your PS4
Try power cycling your PS4 as a first step.
  • Turn off the PS4.
  • Disconnect the power cable.
  • Wait 1 minute.
  • Reconnect the power cable and restart the console.

3. Rebuild your PS4's database
Rebuilding your database is s... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
If you are having issues with your connection to Hyper Scape, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

  • Shut down all computers/consoles connected to your modem and/or router.
  • Power down and unplug the modem and/or router.
  • Wait 60 seconds.
  • Plug in and turn on the modem and/or router
This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

  • Make sure that your proxy settings are setup correctly.
  • Update any personal firewall software.
  • Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
  • If updating these programs does not help, t...
Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

Ticketing system
Read more
Post
    ubi--unicorn on Support Forums - Thread - Direct
Hello, and welcome to Hyper Scape PS4 support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
Minimum requirements
Operating System: Windows 8 or Windows 10 (64-bit versions)
Processor: Intel Core i3 3220 @ 3.3GHz or AMD FX-4130 @ 3.8Ghz
RAM: 6 GB
Video card: NVIDIA GeForce GTX 660 (2 GB), AMD Radeon HD 7870 (2 GB) or Intel HD 520
Hard Drive: 30 GB available storage
Sound card: DirectX-compatible Sound card card with latest drivers
Peripherals: Windows-compatible keyboard and mouse, or controller

Recommended requirements
Operating System: Windows 8 or Windows 10 (64-bit versions)
Processor: Intel Core i7 4790 or AMD Ryzen 5 1500X
RAM: 8 GB
Video card: NVIDIA GTX 1660 SUPER (6 GB) or AMD Radeon RX 480 (4 GB)
Hard Drive: 30 GB available storage
Sound card: DirectX-compatible Sound card card with latest drivers
Peripherals: Windows-compatible keyboard and mouse, or controller

... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
Where can I find my unlocked content in-game?
All content, including Ubisoft Club rewards and Twitch Drops you unlock for Hyper Scape, can be accessed from your locker. Wallpapers, which can be claimed from the Ubisoft Club, will be downloaded to your PC.

What are Bitcrowns and what can I spend them on?
In Hyper Scape, Bitcrowns can be used to purchase cosmetic accessories, Battle Passes and Battle Pass tier upgrades. You can obtain Bitcrowns by leveling up specific tiers in the Battle Pass through completing in-game challenges and watching streamers who are using the Crowncast Extension. It is also possible to purchase Bitcrowns from the in-game store.

Can I use my Bitcrowns on multiple devices?
Items and Battle Passes purchased within Hyper Scape using Bitcrowns can be used across all platforms you play the game on.
Bitcrowns earned by progressing your Battle Pass or purchased on the in-game store cannot be t... Read more
Post
    ubi--unicorn on Support Forums - Thread - Direct
Hello, and welcome to Hyper Scape PC support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

Ticketing system
Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
Where can I find my unlocked content in-game?
All content, including Ubisoft Club rewards and Twitch Drops you unlock for Hyper Scape, can be accessed from your locker. Wallpapers, which can be claimed from the Ubisoft Club, will be downloaded to your PC.

What are Bitcrowns and what can I spend them on?
In Hyper Scape, Bitcrowns can be used to purchase cosmetic accessories, Battle Passes and Battle Pass tier upgrades. You can obtain Bitcrowns by leveling up specific tiers in the Battle Pass through completing in-game challenges and watching streamers who are using the Crowncast Extension. It is also possible to purchase Bitcrowns from the in-game store.

Can I use my Bitcrowns on multiple devices?
Items and Battle Passes purchased within Hyper Scape using Bitcrowns can be used across all platforms you play the game on.
Bitcrowns earned by progressing your Battle Pass or purchased on the in-game store cannot be t... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
Known Issues
A list of known issues can be found here.

Performance Issues
Check if your PC meets the ... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
If you are experiencing crashes or other issues on Hyper Scape, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
  • In Uplay, click on Games tab at the top of the window
  • On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
  • Click on this arrow to make a drop-down menu appear, then click on Verify files

2. Run Uplay with administrator rights
To do this:
  • Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
  • Select the Compatibility tab.
  • Click Change settings for all users.
  • Under Privilege Level, check Run this program as administrator.
  • Click Apply.
For more information on running programs as administrat... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
If you are having issues with your connection to Hyper Scape please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
  • Shut down all computers/consoles connected to your modem and/or router.
  • Power down and unplug the modem and/or router.
  • Wait 60 seconds.
  • Plug in and turn on the modem and/or router
This will power cycle your modem or router.

2. Power cycle your Xbox One
Power cycling your Xbox will do various things, including reset your hardware's network activity.
  • Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
  • Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.
Note If you don't see the green boot-up animation when the con... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
Will the progress I made during the Hyper Scape Technical Test / Open Beta carry over to the final game?
Items unlocked as part of the Battle Pass during the Technical Test / Open Beta will remain on your account even after the test finishes. You will be able to access them on all platforms when the full game is released.

How does the Battle Pass system work in Hyper Scape?
Every Battle Pass introduces 100 tiers, each with different objectives you can complete to unlock Champions and customisation items. Your Battle Pass progress will be reset every Season.

Each Season will offer a Free Battle Pass which is available to all players, a Premium Battle Pass which can be purchased for 950 ... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
Where can I find my unlocked content in-game?
All content, including Ubisoft Club rewards and Twitch Drops you unlock for Hyper Scape, can be accessed from your locker. Wallpapers, which can be claimed from the Ubisoft Club, will be downloaded to your PC.

What are Bitcrowns and what can I spend them on?
In Hyper Scape, Bitcrowns can be used to purchase cosmetic accessories, Battle Passes and Battle Pass tier upgrades. You can obtain Bitcrowns by leveling up specific tiers in the Battle Pass through completing in-game challenges and watching streamers who are using the Crowncast Extension. It is also possible to purchase Bitcrowns from the in-game store.

Can I use my Bitcrowns on multiple devices?
Items and Battle Passes purchased within Hyper Scape using Bitcrowns can be used across all platforms you play the game on.
Bitcrowns earned by progressing your Battle Pass or purchased on the in-game store cannot be t... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.


Ticketing system
Read more
Comment
    ubi--unicorn on Support Forums - Thread - Direct
What is the Hyper Scape Crowncast Twitch Extension?

Crowncast is a free interactive Hyper Scape add-on for your Twitch stream. It allows you to share your in-game stats and loadouts with your viewers and give them the opportunity to have a real-time impact on the match! The extension is available to download and activate directly through the Twitch Creator Dashboard. Set it up and launch it on your Hyper Scape stream to let your audience decide what happens next!

You can disable the extension at any time.

For more details, check out these FAQS:

Read more