Original Post — Direct link

I finally decide to take my first HC agent to NYC. After the intro stuff I leave Haven and head to a CP. I just barely shoot at someone and the game crashes. I force quit it. Come back and my agent is dead and I have to delete it.
That is major BS. Just about makes me not want to bother with HC ever again.
I don't ever get any game play crashes with my normal agent and this is the first crash I've had in months.

almost 3 years ago - Ubi-Milky - Direct link

Hello Hyperion-uk and Wolf68k, thank you for sharing you have experienced crashes in the last few days.

We had a thread that detailed crashes that have occurred in the last year after a previous update and found it related to users who used DirectX 12 in the game's settings. The Division team believes that update TU14 has now resolved this.

If you are experiencing crashes post TU14 can you please follow every step in our troubleshooting guide to see if the steps will resolve this, then let us know what happens after? >
https://www.ubisoft.com/help?article=000061047

Should these steps fail to resolve your crashes, we will need to make you both support tickets for further help from The Division team.