Original Post — Direct link
Game released : February 7, 2019

Issue : Crashing on DX12
Introduced : Since Launch

Today's date : 16th of May, 2021
Status of the Issue : NOT FIXED

Every since the March update, this issue started affecting a huge amount of players and after going through the comments/posts in this forum it is safe to say that more people are still facing this issue even after the "fix" that they deployed after the update.

Framerate on DX11 is inconsistent, the experience is really bad and I can not play o recommend anyone to play it like that.

The issue still exists and affects a lot of players including me, simple question, what have you been doing for last 2 months?
over 3 years ago - Ubi-Mark. - Direct link
Hello Aranorde,

Sorry to hear that your game keeps crashing.

Can you please try the troubleshooting steps in this article? It will help to eliminate any potential software conflicts.

If the issue persists, could you please contact our team on our Support Site?
Please attach both of the following system files:

Provoding your diagnostic files will ensure that our team can investigate it further for you and if necessary, provide the development team with an update to the ongoing investigation.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.
over 3 years ago - Ubi-Mark. - Direct link
Hello RAGE_THERAPY,

Thank you for the update!

The development team are aware of this issue and they're currently investigating it. Have you contacted our team by any chance with your diagnostic files? It will help us to speed up the investigation.

Many thanks and if you have any other questions, please let us know.
over 3 years ago - UbiKoreanBBQ - Direct link
Hey there, Aranorde! I am sorry that you are encountering this issue for so long. As my colleague mentioned, this is under investigation. I saw the ticket that you submitted a few days ago and have made sure that your system files and report have been passed along to the team. Just to check, when you game freezes and crashes, is the black screen still presenting itself or is it immediately closing to the desktop?