UbiKoreanBBQ

UbiKoreanBBQ


09 Oct

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@xxx_uwotm8_xxx Hey there, I'm afraid that we do not have any more information at the moment as the team is still investigating the issue. 😞 I'm quite sorry. Can you let me know your gamertag please?

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    UbiKoreanBBQ on Support Forums - Thread - Direct

Hey there @Liejosh ! I am so sorry to hear you've been unable to reconnect to matches that you've disconnected from! I can understand how frustrating this is. Do you remember what the crash error messages say, and if there are any codes shown? This can help us more acutely diagnose what could be causing the issue. When you try to reconnect, can you please describe what's happening? Also, how often are you experiencing this?

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@hamm8k Thanks for this update, and clarification. I just wanted to confirm based on "figured it out," that it's working now?


28 Sep

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@ryfleb Hey there! I am so sorry to hear about the sanction you received. I highly recommend reaching out on our Support Portal to file a ban appeal. The game activity team will be able to look into this with you. You can also reach the teams via private messages on the ...

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@soggywaffie Hey there, GeForce Now is not a program that would cause a ban to occur. I recommend creating a case on the Support Portal to file for a ban appeal. The team will be able to look into this with you. You can also reach the teams via priva...

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@absolutechad99 Hey there! I'd be glad to shed some light on this. The "authenticating ownership" error will always show if you're trying to launch the game via a Ubisoft account that isn't the one that the game wasn't originally activated on. What we'll need to do is get you logged into the correct Ubisoft account. I checked your account via the username here and I'm not seeing any cases submitted. Can you provide me with the case number?


26 Aug

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@ali_abakhah Thanks for providing those details! I'm afraid that if the physical game's region(Europe) doesn't match the region of the PSN account(USA), then the DLC will not work. Unfortunately, the only way to change your Playstation region is by creating an entirely new Playstation account on your console and choosing the appropriate region which I know is certainly not ideal. You may be able to get a refund for the DLC that you're unable to access, but you will need to reach out to ...

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25 Aug

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@ryusennin Thanks for also chiming in! Your details help too. 🙂

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@spirantcrayon22 Hey there, can you let me know what type of save(Automatic or Manual) you're loading in with that you notice this occurring?

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@bielik01 Heya! I really appreciate the screenshot. I've made sure that this is documented and have filed the report with the Assassin's Creed team to investigate what may be happening!
...

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@hillbillycleetu Hey there, I'm so sorry to hear that your game keeps continually crashing on launch. Can you let me know if you're getting any error messages when it crashes? Where during loading does it crash? Also, does it freeze at all before it crashes?

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@noongabreath_ I'm sorry to hear you're experiencing this! Can you let me know which territories that you've been able to pledge to and complete already? Also are you on Playstation, and if so, let me know if its PS4 or PS5? Thank you!

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@bielik01 Thanks for clarifying that for us!
@petek I'm sending a report up to the team to check on the wording on this, and if the perk is supposed to function as support fro...

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@gk3008 Hey there! This sounds like a really frustrating issue, and I'm sorry that you're experiencing. As @TheNorfolkian mentioned, would you be able to take a video of thi...

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@bobgarzo Hey there! This sounds really frustrating, and I'd like to look into it more with you. Would you be able to provide a brief video of what's occurring so that I can send a full report to the team? Thanks!

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@phobi666 Hey there, the team is wondering if you'd be able to accept the quest and then save your game and upload that to the cloud? Please let me know when that's done!

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@ttv-0mercenary I'm sorry to hear that you're experiencing an app hang when you're trying to close the game. Have you tried force quitting it from the Task Manager? If you do that, does your PC crash?

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@toraxoutlaw Hey there. I'm sorry to hear your quest suddenly disappeared after redeeming it. First off, does it still show redeemed in Ubisoft Connect? Secondly, please try opening the Ubisoft Connect overlay via the main menu in-game and close it again, does the quest reappear?

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@ijivici Hey there! Sorry to hear this trial was super frustrating! I just wanted to confirm that you were able to complete it? I'd be glad to share the feedback you've also mentioned with the team!

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    UbiKoreanBBQ on Support Forums - Thread - Direct

@lnhzz Thank you so much for the video. What type of save load are you seeing this drunk effect happen? Are you using the automatic save? Can you try manual save and see if it still occurs? Thanks!