Original Post — Direct link

like the title says, the page already took money from my account and didnt give the game i was paying for, and not even with apypalk i can pay apparently, really was trying to give ubisoft a chance and this is what i got......

almost 3 years ago - Ubi-Milky - Direct link

Hello there @sebaxsxazo, thank you for getting in touch and I am sorry to hear you have had some trouble trying to make a purchase.

Sometimes it can take up to 48 hours for a game, or content, to be delivered digitally from the Ubisoft Store to your game and account. 

During this time you should receive a transaction confirmation email, to the email you have connected to your Ubisoft account. In this email, you will have your order number, date of purchase, price and currency paid.

You may also be able to view your past and present orders, from your 'My Orders page of the Ubisoft Store too > 
https://store.ubi.com/uk/my-account#account-order-history

If you have waited a full 48 hours from the date of making your purchase and you do not have that item in-game, please let us know and we will open a support ticket for you. You can also reach out to us privately about this via our other support channels too > 

Ubisoft Email/Live Chat - https://www.ubisoft.com/help/contact
Twitter Support -  https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/