Hello
I just rejoined Division2 this past weekend. I purchased the season pass ingame and now see an announcement about a new season starting May 12. This seems a bit lame to me since I would have saved the ingame currency spent if I had known the new season was launching this week.
Any opinions on this?
Thanks
Hey there @darquo, thanks for taking the time to get in touch. I understand that you recently purchased the season pass but realized a newer one was launching later this week, I am afraid we're unable to help with any workarounds here. If you would like us to look into potentially refunding the content, we can investigate this further. If that's the case, could you please reach out and create a case through the Ubisoft Support website? Here, one of our specialists will be able to take a closer look into it.
Hello @thunder_banditv. I understand why you would be disappointed to have purchased the season pass when the current season is ending soon, and also when you did not realize you would need to be level 40 and have completed the WoNY campaign. I apologize that we were unable to provide a refund in this case as purchases from our in-game stores are final and not eligible for refunds. In any case, I hope this doesn't discourage you from continuing to enjoy the game, finishing up the main campaign, and then playing through the WoNY expansion. I hope that you will be able to enjoy Season 9 and the fun new content that it will bring to The Division 2. Please let me know if you have any other questions or concerns.
Hey everyone, thank you all for the further discussions here. As mentioned by my colleague we would like to apologise for any disappointment that may have been caused by this season pass. It is important to note that purchases from our in-game stores are final and not eligible for refunds. In any case, we hope this doesn't discourage you from continuing to enjoy the game, finishing up the main campaign, and then playing through the WoNY expansion.
We welcome you all to continue sharing any thoughts or feedback you may have regarding the previous season pass within this thread, and we will be sure to pass this along to the dedicated teams so that they can become aware of what has been mentioned.
Hey there @darquo, thanks for getting back to us. I understand that this may not be the update that you were hoping for, and I want to apologise for any disappointment that this may have caused. I welcome you to continue sharing any thoughts or feedback you may have regarding the late Season Pass purchase within this thread, and I will be sure to pass this along to the dedicated teams for further consideration.
I would like to apologise for my lack of clarity regarding my second comment as it seems to contradict the first one I made. While my second comment does state that all purchases are final, we will still investigate each possible outcome on a case by case basis. I only wanted to reiterate that, while our teams will investigate the possibility of a refund, that it was still equally important to remember our public-facing article states that all in-game purchases are final.
If you have any questions or run into any other issues, please do not hesitate to let me know.
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