Hey there @darquo, thanks for getting back to us. I understand that this may not be the update that you were hoping for, and I want to apologise for any disappointment that this may have caused. I welcome you to continue sharing any thoughts or feedback you may have regarding the late Season Pass purchase within this thread, and I will be sure to pass this along to the dedicated teams for further consideration.
I would like to apologise for my lack of clarity regarding my second comment as it seems to contradict the first one I made. While my second comment does state that all purchases are final, we will still investigate each possible outcome on a case by case basis. I only wanted to reiterate that, while our teams will investigate the possibility of a refund, that it was still equally important to remember our public-facing article states that all in-game purchases are final.
If you have any questions or run into any other issues, please do not hesitate to let me know.