Ubi-Perseids

Ubi-Perseids


05 Feb

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@O_Feio Hey there! Welcome to Discussions!

Sorry to see that you are experiencing this weird graphical glitch while playing. Hopefully, the steps I recommend here will help get this fixed! First, I suggest you verify your game files if you haven't yet and also go through our ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@BioXTC @mercenarie22 Thanks for providing these suggestions! Hopefully, they help OP or any other players who may come by and are having this issue as well. 🙂...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@OldFoz Hello! I'm so sorry to hear that your character went missing after the game crashed. I can see that you reached out and created a support case which was the correct step to take! I apologize that we haven't responded yet. We've been extremely busy as of late but are working to reply to everyone as soon as we can. Thank you!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@Hopp75 Hey there! Thanks for letting us know about this issue with the debuff. I'm not seeing that we opened an investigation into this issue yet, but could be missing it on my end. Either way, it would be super helpful for us to have a video showing this so that we can pass it along to the team. When you have the video, please upload it to YouTube as public/unlisted and share the link here. Thank you!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@Vykyng666 Hi there! I'm sorry that you're having trouble getting these abilities to work properly. So that we can take a closer look into this, would you be able to provide a video of this from your game? Once you have the video recorded, please upload it to YouTube as public or unlisted and share the link with us here. Thanks!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@Mattepas Hi there! I'm sorry that you are having this issue with the Pentagon. Would it be possible to record a video of this so that we can take a closer look into what is happening exactly in your game? Once you have a video, please upload it to YouTube as public or unlisted and share the link with us here. Thanks in advance!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@KillerKain01 Hello! Welcome to Discussions!

I apologize for the frustration and disappointment caused by this crashing issue. This is something the team is aware of and they are continuing to investigate. In the meantime, there are some steps that may help. I'd suggest that you verify your game files and also run through our ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey there! Can confirm that this is a known issue that we have made the team aware of and they are investigating. If you have any videos/images to share of the issue, we can get these passed over to the team to help them look into this further. If recording a video, be sure to upload it to YouTube as public or unlisted and share the link with us here. Can you also clarify for us if you went to New York before all of the Dark Zone progression in DC was completed? Thanks!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@Nicolatesla2000 Hey there! Welcome to Discussions! Thanks for updating this thread and sharing that solution. Hopefully, it will help any other players if they are having trouble getting this mission completed. Thanks again! 🙂

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@B0bb1_Z3r0 Hello! Apologies that you are experiencing issues with this. I'd like to suggest some troubleshooting steps that may help. As a first step, please try to verify your game files if you haven't yet. Doing this will help check if any game files may have been corrupted and could be causing this to occur. After that, please go ahead and go through our basic ...

Read more

29 Jan

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@vRoosty Hey there! Welcome to Discussions!

I'm sorry that you are seeing this authentication error when trying to play. This error can happen when the game is activated on one Ubisoft account, but your Steam is linked to an entirely different Ubisoft account that the game was not activated on. You can check out our guide ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@DarkHoroscope Hey there! I'm sorry that you are seeing this error message when trying to launch Siege. Have you tried to reinstall the game and Steam on the same drive (preferably your OS/C drive)? Be sure there is enough space on the hard drive and that it is not at 90% capacity as the game will have trouble running if it is. I'd also suggest you check out our FAQ on how to ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@RevolverSnake6 Hello! Welcome to Discussions!

I'm sorry that you received a temporary sanction after the game crashed. Unfortunately, we are unable to remove these as they are issued server-side. However, there are some steps I can recommend that should help with the crashing issue. A great place to start is by verifying your game files and going throu...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@videogamerac34 Hey there! Thanks for sharing this suggestion. 🙂

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@vei-x Hello! Welcome to Discussions! Sorry that we have not been able to respond to your tickets. Please note that we are having high contact volumes at the moment, so our response times may be delayed. Please note that duplicating or opening numerous tickets does not help us assist you more quickly. That said I can see that we recently updated your case and would encourage you to reply back and leave a comment so that we can continue to look into this for you. Thanks!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@Eat55hitt Hello! While Support does not have this information, you may be able to find out more by checking out the Dev Blogs ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@ArrakiSS Sorry that those steps did not help! I can see that you have submitted a case regarding this issue with your DxDiag file. Would you mind also uploading your MSInfo to the case as well? In the meantime, there are some more troubleshooting steps we can try. Please make sure both launchers and the game are installed on the same drive (preferably your OS/C drive) and then clear y...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@aPressa Sorry that you are having trouble getting your phone number added to your account. You will need to contact us via a Live Chat for us to assist you further with this issue. Please note that depending on your region, chat hours may be limited at this time. Apologies fo...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@loki9747 Hey there! Apologies that you are also experiencing this issue. Please note that you are posting in our English forums and so going forward, please be sure to post in English instead of French. That said, we do have dedicated support forums in French which you can find ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@MrSaip Hi there! Welcome to Discussions! I'm sorry that you are also seeing this error. As mentioned above, this is an issue the team is aware of and they are currently investigating. Any future updates will be published within the News & Announcements forum via patch notes, so please...

Read more