Original Post — Direct link

At the character selection screen I have no issues. As soon as I log into any character I get major FPS (0.9fps) lag during the loading screen 9%-14% all the way till my characters load into a safehouse. I was able to join a friend which got my character out of the safehouse and put me outside the BOO and my FPS was back to normal. If my character takes 2 steps into the BOO the FPS drops instantly to 0.9. I can back my character out and FPS returns to normal again. This also happens when I try to enter any of the missions.

I have Verified the game files, uninstalled and reinstalled the game, tried a clean boot on my PC but the major FPS drop is still there no matter what. My computer has been turned off for the last 4.5 days and prior to it being powered off I played Division 2 with absolutely no issues.

almost 2 years ago - Ubi-Mark. - Direct link

Hello @TheBrainCB,

Thank you for bringing this to our attention and I'm sorry to hear that you are experiencing FPS drops at the moment.

Can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

almost 2 years ago - Ubi-TheBerry - Direct link

Hey guys,

Apologies for the delay and to hear those troubleshooting steps haven't resolved the issue for you.

To allow us to look into this further with you, could you please open a case via our Support Site and attach the following;

  • Your DxDiag and MSinfo system files
  • A video example of this behaviour


We do not offer any services or screen sharing / monitoring individual player's characters or sessions, however we have plenty of resources available to look into this further if you could kindly send us the above.

You can also reach us via Facebook and Twitter DMs.

Thank you!