Original Post — Direct link

Platform: PC
Steps: From main menu, going into the clan's roster (commander's view).

This happens every single time since update 16.4 (possible workaround in Edit 3), as soon I take a look at our clan's roster, the game just freezes within seconds. Already tried to verify the game, clean shaders whatnot, switched in between DX11 and DX12, and I installed the latest NVidia drivers v527.37, did a power reset on top. So at this point I can't even manage the clan anymore.

Edit: Just reproduced this six times in a row. It seems lieutenants/agents on roster aren't affected. They still crash a lot on other occasions though.

Edit 2: Also, affecting everyone in clan, the game process sometimes remains in memory and can't be terminated, forcing everyone to reboot. This won't show up in the Window's Task Manager but can be observed via Sysinternal's Process Explorer.

Edit 3: For now it seems to be stable after deactivating the current global event: "Winter Celebration: Reanimated"

over 1 year ago - Ubi-Cintre - Direct link

Hiya @Quenllian, thanks for contacting us and taking the time to detail your situation and for sharing the current workaround for preventing the crashes when checking the Clan Roster.

I have created a case for you, so that you can send us your system files. Once we receive them, we will forward them to the game team to help investigate the issue.

Thanks !