Ubi-Cintre

Ubi-Cintre


26 Feb

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    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Idle1111, thanks for contacting us.

I'm sorry to hear about your permanent sanction.

Sadly, for confidentiality and security reasons, we are not able to provide any informations regarding sanctions received in the game.
I will advise you to wait for our teams to answer to your ticket.

Since this is going to be handled privately, I will lock this thread.


08 Feb

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    Ubi-Cintre on Support Forums - Thread - Direct

Hey @fireprincesss92, sorry to hear that you've been encountering this constant crashing with Assassin's Creed Valhalla.

Could you please follow the steps offered by our troubleshooting guide ? These have helped many players who encounter similar issues. 
You can find our troubleshooting guide by clicking here.

Let us know if there's anything else we can do, we'll do our best to help you resolve this !

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    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @SpirantCrayon22 thanks for contacting us.

Would you happen to have a video or screenshot showing the duplicates with different prices please ?
This will help us report the issue to the dedicated team.

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    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Piotr-Nastal28, thanks a lot for providing translation and workaround to the others !
Hopefully this will help everyone resolve their issue.

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    Ubi-Cintre on Support Forums - Thread - Direct

Hey there @Ibervang, thank you for contacting us.

I'm sorry to hear that you've encountered the same error when trying to get the free weekly item in the store.

Thanks for reporting the issue, this is currently being investigated by our dedicated team.
In the meantime, try closing and relaunching the game, then try claiming the free weekly item again. However, if that does not work, please try again later.

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    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @mspringston, thanks for contacting us.

I'm sorry to hear that your items disappear when you load your PC save on your PS5.

Is it possible that you have different versions of the game between your PC and PS5. For example, if you have an edition that has additional content on PC, the content will not be available on PS5 if you have the standard edition there.

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    Ubi-Cintre on Support Forums - Thread - Direct

Hey @ryan-de-looze, thanks for sending a video of your issue.

Have you tried to leave the tomb, fast travel somewhere, fast travel back and come back to the tomb, to see if it helped to unlock the big shelf ?

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    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @KuvvetliCima and thanks for contacting us.

I'm very sorry to hear that you were not able to launch the game at all.

Could you please explain what was happening when you were trying to launch the game ? Was it downloaded through the Epic Launcher directly ?
Were you receiving an error message in particular ?
Have you tried downloading it directly from your Ubisoft Connect launcher ?


07 Feb

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    Ubi-Cintre on Support Forums - Thread - Direct

Hey there @Trimex86, thanks for contacting us.

Sorry to hear that your Regium Francium challenge is stuck at 88%.

I just checked on your Ubisoft account, and to me, it appears that it was just unlocked.
Could you please confirm to us if it's still locked on your side or not ?
If it's still locked, I invite you to send a screenshot showing that the core challenge is still ongoing.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @Newtons_3rd_Law, thanks for contacting us.

I'm very sorry to hear that you've been having issues linking your EPIC account to your Ubisoft account.
I took the opportunity to have a look at your case and have sent you an answer through your ticket.

Would you be able to follow the instructions I sent you ?

Since I took over in your case, I will lock this thread.
Don't hesitate to let us know how you get on directly on the case.


26 Jan

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @SkullScout, thanks for contacting us.

I'm sorry to hear that you're encountering a Synchronization failure when trying to play Rainbow Six Siege.

Could you tell us if the issue is persisting on your side, please ?

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Padilha_69 , thanks for contacting us.

Sorry to hear that you didn't get the rewards from the Battle Pass.

All the missing rewards should have unlocked after the latest update. I would advise you to check your inventory to confirm everything is there !

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    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Lupin64, thanks for contacting us about Caveira skin.

The issue is currently being investigated by our dedicated teams. Thank you for the report !

Let us know if you have any other questions.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @deathskull2901, thanks for contacting us.

Rainbow Six Siege supports crossplay between PlayStation and Xbox consoles, and between PC, Stadia and Luna. This means you can matchmake with others who are playing on compatible platforms. 

This explains why you don't seem to be able to invite you friend.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @GG-BWpanda, thanks for contacting us.

Sorry to hear that you've encountered an issue during one of your games.

In order for our teams to investigate, would you be able to contact us through our support website ?
They will gladly ...

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    Ubi-Cintre on Support Forums - Thread - Direct

Hey @anji_st, thanks for contacting us.

Sorry to hear that you can not invite others in a party.
It might have been because of server degradation on our side. Could you tell me if the issue is still happening please ?

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @cptpinkman, thanks for contacting us.

I'm sorry to see that you've received a temporary sanction after the server crashed.
The sanctions are handled automatically and can not be removed manually due to our systems.

Let us know if you have any more questions.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Elcnuhhayfoog, thanks for your answer.

We apologize for the delay. Our teams are met with a large amount of contacts, so it may take some time before you get an answer. Rest assured that they're doing their best to reply as soon as possible.

I would also advise you to refrain from creating more cases, indeed, it adds up to the contacts received and will not make your first case be treated faster.

Hey yall, if you have observed any issue with Cross-progression on your account, any item missing in between platform. Would you please contact us thr...

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    Ubi-Cintre on Support Forums - Thread - Direct

Hey @GANYUUUUUUUUUU, thanks for contacting us.

I'm sorry to hear that you're having crash issues with the game.
Would you be able to record or take screenshots, so we can see what error you received before crashing ?
Oher wise, I would advise you to follow our general troubleshooting guide, which should help you in your ca...

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Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Behind-You-UwU, thanks for contacting us.

Sorry to hear that you didn't get the remaining rewards after the Battle Pass got gifted to you.

All the missing rewards should have unlocked after the latest update. I would advise you to check your inventory to confirm everything is there !