[2020] Can't receive premium credit

Original Post — Direct link

Hi,

Today I bought premium credit, pack one-time offer, 2000 + 1000 bonus. I completed the payment, my visa card has been charged, and I even receive the order confirmation email from xsolla and ubisoft, but my account didn't receive any premium credit. please resolve this.

Ubisoft:

YOUR ORDER REFERENCE: 200018096408
ORDER DATE: 02.10.2020
PAYED WITH: credit-card

Xsola:

Transaction number 621686347
Transaction date 10/02/2020
Merchant Xsolla
User 53067bc1-3d38-4f97-bd19-608734378845

Thanks

over 3 years ago - Ubi-Ginge - Direct link

Hi Zlafius!
It can take up to 48 hours for purchases to go onto accounts, especially during busier times.

If you've not received them after this time, can you contact us via either Facebook PM or Twitter DM and we can get this looked deeper in to

Please make sure that if you do need to contact you let us know the email address and username on your account, as well as include a fullscreen uncropped screenshot showing your email receipt

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