Original Post — Direct link

I had a little over 2.000 premium credits when I bought the Security Expert Shirt with Textiles.
Only it took (as you already know) Premium Credits, instead of the Textiles...

I thought we would get the Premium Credits back, as that wasn't the intentionally currency that was spend...
But even after the new Update, I'm still at 1890 Premium credits.


It's 100% that I had more than 2.000, because I wanted to have enough credits for 2 seasons.
I need you to (at the very least) give back 110 credits.
I don't care if the actual number is 450.
(That's what other Gold Shirts/Jackets cost)
As long as I have 2.000 again, we're cool.

about 2 years ago - Ubi-Milky - Direct link

Hello @I3eard_of_War thank you for getting in touch with us and sorry to see you have seemingly lost some premium credits.

This is not something we can help with on forums, as we need to check your account and purchases. Could you please instead contact us privately with a proof of purchase of your premium credits and contact us using one of these links, thank you >>

Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contact
Twitter Support >  https://twitter.com/UbisoftSupport
Facebook Support > https://www.facebook.com/UbisoftSupportUK/