Original Post — Direct link

Hello,

I made a character and boosted it for free using NY expansion pack and enabled the Completely unlocked Sharpshooter specialization. After reaching lvl40, I wanted to change the specialization and play technician instead of sharpshooter. When I went to enable technician, it asked me to complete stage 1 -> 2 -> etc to unlock technician. I went to the store and saw a 2000 premium credits pack that is 1 year bundle to unlock all 3 specializations. But after purchasing, I see that nothing has changed with the specializations. As I have boosted my character to lvl30. Every mission on starting map except NY expansion was automatically completed.
Please have a look at the screenshots for reference. 
First 3 specializations are not unlocked. while the next 3, Demolitionist, Survivalist, and Sharpshooter are completely unlocked.
In stage 2 technician, I tried killing blade character the way it was asked by replaying the mission. but the game did not register the kill as completion. I am stuck on my progression.  

Please unlock the specializations for me.
Adding links to screenshots (4)
https://prnt.sc/oSJB98t2gP8L: (https://prnt.sc/oSJB98t2gP8L)
https://prnt.sc/6k2lJlAFHNER: (https://prnt.sc/6k2lJlAFHNER)
https://prnt.sc/Yc36JCJI_Si3: (https://prnt.sc/Yc36JCJI_Si3)
https://prnt.sc/dB_Lm6nh5Wf3: (https://prnt.sc/dB_Lm6nh5Wf3)

Thank you.

over 2 years ago - Ubi-TheBerry - Direct link

Hey @SiidStarr ,

I can see a Trial version of the game was active on your account so have removed this, just in case it was causing any conflicts. So please give the game another try.

If you're still having the same issue after loading the game after this point, I can see you've already opened a case, where we'll be back in touch with you as soon as possible to look into this further.

Thank you and apologies for the delay!