about 2 years ago - Ubi-Milky - Direct link

Hello @Ste-Man666 sorry to hear you have not received your keys after you restarted your computer and sorry for the delay getting back to you.

Sometimes missing in-game items can be caused by any connection or server issues that may have occurred at that time.

If you have waited full 24 hours and you have checked your in-game mailbox, and no items have appeared, please get in touch with us privately using one of these links so we can check your account, as we are unable to discuss accounts and inventory in detail over our forums >>

Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contact
Twitter Support >  https://twitter.com/UbisoftSupport
Facebook Support > https://www.facebook.com/UbisoftSupportUK/

When you contact us please let us know > 
- The platform you play on (PS4)
- The name of the missing item (2 of 3 apparel cache keys)
- Why you were rewarded this item (Season 8 pass holder)

We are aware this issue may have affected a few players and we are currently looking into this now.