Original Post — Direct link

I own both the Division2 (brought from Ubisoft store) and Rainbow six Siege (brought from Epic) but, sadly, the thermite outfit for Division2 (if you own Rainbow six) doesnt want to unlock.
In both Ubisoft Facebook and Ubisoft cases, no one give me a serious ''solution'', I HAVE SPEND thousand's of euros in many Ubisoft games! Can anyone from our friends in the company look at my problem (same problem on other gamers accounts to)?

about 1 year ago - Ubi-TheBerry - Direct link

Hey guys,

As long as the same Ubisoft account is being used, it shouldn't matter if you own Rainbow Six: Siege on Epic (or any other storefronts), however you must have gametime in The Division 2 to unlock the skin (around 2hrs).

If you meet the above criteria and still haven't received the skin, please reach out to us directly via our Support Site, Facebook or Twitter so we can investigate further.

Thank you!

about 1 year ago - Ubi-TheBerry - Direct link

Hey @HellasSpartan82

As this matter would require us to look into your account, we aren't able to assist via the forums for privacy and security reasons.

If you've opened a case already, we are experiencing some delay to responses due to higher than normal contact levels.

During this time, please be patient. Your case has not been ignored rather it's in our queue and we'll get back to you as soon as we can.

Thank you for your understanding!