Original Post — Direct link

I used 1000 Premium Credits to level my Season Rank from 38-48. During the initial transaction it seemed to be working, my credits were being spent and the Season Rank reward bar was advancing.

The issue I came across though was, after spending all 1000 premium credits, my Rank had not actually progressed to 48 but all 1000 of my premium credits were gone . There was a message at the bottom left of my screen that said “season rewards pending” but after a while , that message went away and I still had not received my ranks or rewards but my 1000 credits are still gone . I have checked my stash multiple times to see if anything would be in the mailbox section, but nothing is there.

I have already made a case report with the support team but I figured I would bring the issue up in here as well because the issue has still not been resolved.

over 1 year ago - Ubi-Greybeard - Direct link

Hey there @DRSnick3rs ! Welcome to the forums!

Sorry to hear the Season Rank wasn't updated after purchasing 10 levels for 100 Premium Credits.

We can't investigate purchase issues on the forums, due to privacy concerns, but we'd be more than happy to look into it via a private channel.

Could you please reach out via our Help Website or via Facebook/Twitter?