Original Post — Direct link

Hi,

Few weeks ago i decided to play this amazing game again after a long break. As many of you, for the first 20minutes of gameplay i faced this CTD issue, made almost impossible to play this game so i decided to "fix" it or at least investigate what causes the issue.

First things first, my post is written in timestamp, things i tried in order.
Second.., all of the tests and results are made in DX11 mode.
Third.., from the very first moment, i tried the mentioned methods without any ingame overlay (uconnect, RTSS OSD etc) and because i had no clue at all at the beginning, i removed my CPU and RAM OC, also didnt use my dVGA undervolt profile, only the base clocks and speed on everything.

This post will be long for a reason, i only want you to save your time fellow players.

My config:

i7 9700K
16GB of RAM (XMP 3200)
1080Ti
Win10 on NVMe SSD (950Pro), Division2 is on a separate one (860 EVO).

So.., where should i starts. Well for first, just like many of you i thought it must be a driver (NV) problem, so i tried 6 ( SIX!! ) different NV drivers, from the newest (466.77) to the oldest (442.59 - 2020.03.10) without any result.
The moment i experienced my 2-3rd CTD with the sixth NV driver, i did start to ask my clanmates about their VGA's and drivers, it gave me an instant result, this issue has no contact with any VGA or CPU manufacturers (AMD, Intel or NV), because two of them had the very same issue, one with second gen Ryzen & RX 580, another config is newest Ryzen with 6800XT. NV's users had 2060, 2x 3060 Ti, reported the very same issue.
So.., consequence one: ignore and/or skip every VGA driver version or driver setting advice from anyone, came from offical source (this site & forum) or from unoffical source, its simply doesnt matter, bullsh1t.

Since the moment i decided to play Division 2 again was the next day i did install a clean Win10 (2021 H1) with MCT, my second suspect was the operating system itself.

I had an idea to check the Win10 Event Manager, maybe i find something useful there and ohhh ladies and gents, i did..!
Every single ****ing CTD of the past days had the very same ID: 0xc0000005



Its a memory access violation code.

I can guarentee.., 90% of you get the very same error code after CTD, how do i know? Well let me continue..
(remaining 10% shares on hw & unstable OC etc.. errors)

You all know EAC.., the thing that doesnt let us change the game priority to High without regedit usage, but at least its worthless as an anticheat, its only there in the background process list to make our life harder.
Well.., in the "operating system investigation" line, my first step was to disable every single built-in Win10 security "features" from Defender across firewall, DEP and other program behavior "analyzers" that can molest EAC and/or Division2 & uconnect (exe's and folders), i thought the problem came from here, maybe any of them insult these the game files while we playing.. NO. Turning them off changed nothing, but i kept them OFF to maintain the step-by-step method.

(To keep alive the main reason i write this post i can tell you, there are many, i mean MANY solutions on the web how to "fix" this error code, NONE of them works for Div2, i tried them all..)

After i realized i get this very same code every ****ing time, i asked the same clanmates who did share their config and driver version infos with me, to check their logs, what error code they recieve when/after CTD occurs..?!
Well dear readers, i hope all of you sit, they recieve the VERY SAME. c0000005.

Okay.., i thought its a progress anyways so i made a bigger step, i did clean install TWO other, older Win10 versions, 1909 (19H2) and 1809 (Redstone) with NV drivers from the same era.., hell, time throw out of window. No positive result, same CTD frequently, same error code.

Please note.., at this point, we are easely can separate/lock-out two main factors, hardware (& their drivers) and Win10 from the possible suspects list.

Whats left..?! Well, software anomalies and the Memory itself (RAM or whole virtual.., i wasnt sure at this point.).

To continue,, i did clean install the 2021H1 Windows 10 back and made a quick check what software dependencies the game has.
I find out, when we install Div2 it uses & install a bit old Visual Studio versions, so i took them off and replaced them with the newest ones of each (2012 & 2015).
Also installed NET Framework 3.5 next to the already installed newest one.
Result.., yeah.., for now you can guess..🙄

Then i turn my attention to the folders the game hold its files, installation dir and the one in D&S/Username/Mygames and the rules/permission & ownership settings of those dirs, no result at all.
After this point.., i felt i ran out of ideas..

I made a bootable USB drive with Memtest86, ran a 4phase full memory test & scan, it took almost 3 hours, nothing, zero error, my 2x8 kit is perfect.

Ok, then turned my attention to the page file, and ****ing finally, here starts the story..
So my first step with the page file was to took it out of windows "manage" hands and i did set it manually to fix 24GB (min-max 24).

The frequence of the CTD's seems slowed down a bit, sometimes i was able to play 30-40 mins in a row (dont you dare to laugh..! 😂 ).

I felt im on the right track, my next move was to minimize the page file size, so i did set it to 1GB and jesus christ, the next hour gave me the long waited "heureka" moment.
Yes-yes, believe or not, from this moment i could reproduce the CTD and the same error code ANYTIME i want..!!!!

How..?! Simple.., OSD with RAM usage. The game crashed everytime i reached 60-62% of RAM usage, god damn, its a memory leak! 🙄

Google is our best friend they say.., so the Div2 & pagefile search leads me to this thread, back to January:
https://forums.ubisoft.com/showthread.php/2316158-Division-2-memory-leak-issue

A player.., AltairCreation discovered this issue almost a year ago.

(Btw.., no matter of how much RAM you have, 16 or 32GB, you can test it with this method above anytime you want.)

So here we are, at the past few months you can read different promises and bull****s here, asking you to send dxdiags and other reports to help "investigate" the problem, all of you can be absolutely sure, there is NOTHING to investigate.
Its only acting for the reason to get some time, why?! Well, I think i started to understand this one too..

This memory leak in the game code introduced itself in January.., then at some point they patched it.., how the hell could it came back?
Remember what happend not too long ago, when Massive restarted the seasons, "to give us the opportunity to play it again" they said?! 🤡
It started with a hell of a lot bugs, even the maintenances had their own mainteneces #2 sometimes #3 at the same days, they had a very hard time to keep the game on its legs, and here comes the thing!!
It was the very same time, when the game version in the menu went from numbers to "unoffical".., remember ?!

Whatever this "unoffical" version is actually, an earlier dev & tester version or just a modded version to be able to replay the seasons, the base of the code it operates has the memory leak issue and once again, you can be 100% sure they knew and know it !
They just simply cannot do anything with it, maybe fixing again doesnt worth the time (to them^^) or who knows, but they know if the season ends (soon) they can return to the last offical version & release, and same moment the "unoffical" version will disappear from all of us, last (patched) version of the game will represent again, and this CTD madness due to the memory leak will disappear aswell. I cant wait to read that "patchnote" where they will proudly tell the CTD thing has been fixed, lol..😂

--------------------------------------------------------

If you read my post to this point, i have good news too.., until they restore the game version from this crap, i have a "semi-solution" to prevent a memory leak hit & CTD, sometimes for hours, few things:

Due to the nature of the memory leak, you have to minimize the game RAM consumption, there is one simple way to achieve this, extra streaming distance in the graph menu, set it to 0, it has huge and instant impact to extend the time between CTD's..

Before i decided to make this post i read many others and some of you seems like think "everything is okay" when you able to play Summit for example to an hour.
The game's memory consumption is the lowest in Summit, most of us can play it long enough but.., for example if you go back to Washington and start to do anything in OpenWorld, CP's and other activities, the game RAM usage will skyrocket and you will hit your desktop very soon also.
Another good exmple is the RAIDs, very low memory consumption compared to OpenWorld, only those can CTD while playing RAIDs who has other RAM hungry background processes running at the same time, like browsers with open ~YT tabs, etc.., so keep these things in mind.

Set your pagefile to fix value, at least 24GB (SSD), and search for the Win10 setting where you can set every restart or shutdown delete your page file (type "secpol" in start menu).

(It takes about 30-60sec to delete, not a drama..)

Finally, there is a great and well known 3rd party software called IntelligentStandbyListCleaner

These are my settings


The key setting is the "free memory is lower than.." it helps you to prevent the system & game pass the game's memory leak erogen zone and keeps you (hopefully long enough) under ~60% of RAM usage.
For peoples with 32GB RAM.., i would say 12000-14000 instead of my 6144 value with 16GB, some of my clanmates already use these values.

So.., with Extra Streaming Distance setting to zero (ingame), fixed and big enough pagefile size (& auto delete when restart) and ISLC with proper values can greatly boost the time windows between CTDs, i can play Openworld activities often for hours!! Give it a try..👍

Things you can ignore/forget/skip bcos zero connection to the game's memory leak (0xc0000005):

VGA driver change & settings
Win10 reinstall & update
Division 2 reinstall
Verify game files/integrity
DirectX refresh/diag
Any Overlays (UConnect, RTSS etc, use them calmly)
Discord

etc.., the list of the bull****s are long, whoever mentioning these.., he/she just acting like she/he knows whats shes/hes talking about. They dont.

over 2 years ago - Ubi-Viral - Direct link

Hi everyone,

We understand that you have all been experiencing frequent crashes. @Habugii Thank you for your in-depth post this is greatly appreciated as it give a good indication of what you have done so far.

We would like to look into this in more detail with each of you on a 1 to 1 basis. Please contact us via a support ticket here.

Alternatively, feel free to reach out to us via live chat or Facebook and Twitter.

Thank you.

I have also gone ahead and merged threads to make it easier to communicate with you all.