Original Post — Direct link
Hello fellow agents!

Ive been creeping on a number of threads and have noticed a surprising trend. Insulin is listening, taking feedback, and expressing a desire to share our concerns with the team.

Combined with the rapid response time of the team to act on concerns and feedback, I guess my impression is one of a team that really and truly cares about crafting a great experience. We shouldnt take that for granted.

TL;DR? When we communicate feedback, lets do it in a constructive, less snarky/hyperbolic manner. Its better for us and better for the team if we all maintain a good relationship.
about 5 years ago - UbiInsulin - Direct link
Appreciate the concern, RaiderVC.

Criticism is fine! There are forum rules we have to enforce, but beyond that there's no issues with us passing negative feedback to the team. It is my "****ing job" as lucasbragat said.

From my perspective, I'm less likely to reply directly to extremely negative feedback just because it looks a bit odd and I don't always think that it'll help the thread stay on-track. No reply from a mod does NOT mean we are not reading the thread. And I will still sometimes reply directly to very negative stuff if I think I can offer necessary info.

It's all on a case by case basis. My main pet peeve at the moment is that every single difficulty thread devolves into a flamewar.

As a side note: please no more flaming in this thread.