Original Post — Direct link

When I opne my map and try to leave New York and go back to Washington DC the game crashes. I can travel to the Summit and back but as soon and I try to open the map for Washington DC it crashes. I have tried to verifing the files and unstalling it and reinstalling it and still no luck.

almost 2 years ago - Ubi-Froggard - Direct link

Hey @GAPP_Steini1983

I see there's quite a few crashing threads started recently, so I suspect this may be due to the ongoing issue with the end of the last season and the Season 11 delay (mentioned here).

Hopefully it will be sorted when this is taken care of, but please let us know if it continues after we have posted that being resolved.

over 1 year ago - Ubi-Nova - Direct link

Hey everyone,

Looking over your posts, I can see that whilst your issues may be similar, they look to be different from this initial post.

To clarify, the following crashes caused via the map that are currently under investigation:

  • Hover the mouse over on the map Manhunt icon near Countdown causes the game to crash
  • Fast traveling from N.Y back to D.C will crash the game if any Global Directive is active


If you're encountering other issues related to crashing when viewing the map, I would encourage you to contact our support website for further assistance.
Providing the following information, should also help us investigate your issue more thoroughly.

Creating a Dxdiag file > https://ubi.li/msrxL
Creating a Msinfo file > https://ubi.li/lmiCE
Link to a video showing the issue you're encountering.

Whilst my post may be classed as a solution, I've pinned my post only for the purposes of visibility.

Let us know if you have any further queries.