about 3 years ago - Ubi-Lucipus - Direct link
This is still under investigating and we appreciate all the information you are able to forward through our support channels.
We want to fix this as badly as you do, and your reports and files can help us to determine or locate the exact underlying cause.

I appreciate your patience in the meantime.

I also want to emphasize, to the comments that we should focus 100% on this issue, this is absolutely the case. The team look at this day by day.