Original Post — Direct link
Last night I joined a friend who was helping someone through starting a new character in WONY.

We went through the initial start sequence in City Hall. I helped them up until the walls of Haven, but I had to leave before we were let in.

The character I used was my main character with all of my raid gear. I cannot open the door to Haven that sequence uses. When I approach the gate, I hear "Sorry, but you are not allowed".

I cannot restart this because of fact that the character is a fully maxed lvl 40. The game will not allow me to matchmake or join anyone on my friends list until I can complete this sequence.
almost 4 years ago - Ubi-Swaggins - Direct link
Hey TimesLostArc,

I am sorry to hear that.

Are you able to provide a video of this in action?
almost 4 years ago - Ubi-Redbeard - Direct link
Thanks for getting back to us, TimesLostArc.

Do you have a support case open already with us?
almost 4 years ago - Ubi-Mark. - Direct link
Originally Posted by TimesLostArc
I will open one. Sorry about that. I was unsure of whether to open one or report it here, because the issue stemmed from gameplay.

Thank you for your time and response.
Thank you for the update! I reported this issue for you to the development team for further review. Can you please do not delete your video from the channel you uploaded it to, as it's not a part of the ongoing investigation? Many thanks and apologies for any inconvenience caused by this.

Once we have an update on this, we will let everyone know through the patch notes.

If you have any additional questions, please let us know.
almost 4 years ago - Ubi-Mark. - Direct link
Originally Posted by TimesLostArc
I don't plan to delete the video. This seems like a very niche problem tho. Is it reasonable to expect a patch?

Anyway, thanks for the response.
Thank you for the update! As I reported this particular issue to the development team, it's not being investigated. Regretfully, I cannot provide you with ETA at the moment, as it's a new issue and it hasn't been observed yet. Once we have an update, we will let everyone know through the patch notes.