Original Post — Direct link

I purchased the game from epic store, i link my epic game account with ubisoft account but when i try to launch the game it get stuck on the initializing part. I did a ticket support from both parts but with no help. Please help

almost 3 years ago - Ubi-TheBerry - Direct link

Hey there @mishtorcu ,

I can see we responded to your open case earlier today, if you could please check this when you're next available.

As you have a case open already, this will be the best place for us to assist you as we can give more direct support there rather than providing steps it looks like you've already tried here.

If you can get back to us when you're free and we'll continue working on getting you up and running.

Thank you!