Original Post — Direct link
Hi,

I'm Tier 5 and I'm trying to get all collectibles and unfortunately I am stuck at 5/6 with the Unknown Echoes category.

I have already completed the "Gatehouse" mission: but I didn't get the collectible.

I can access the underground facility again, I can interact with the computer but nothing happens, the door won't open and I can't access the collectible.

FYI, I have always been playing solo throughout all my story missions.

I would really appreciate some help with this.
over 4 years ago - Ubi-Swaggins - Direct link
Hey teh_greg,

Thank you for reaching out.

I am sorry to hear you are stuck with this echo.

Can you drop me a video showing that you are unable to grab it?
over 4 years ago - Ubi-Swaggins - Direct link
Hey teh_greg,

Thanks, I will pass that on!
over 3 years ago - Ubi-Borealis - Direct link
Hello there heinzbruno-DE!

I'm sorry to hear that you're having trouble collecting the antiviral echo. Would you be able to send us a video that shows that, after interacting with the laptop, the door doesn't open and that you're unable to collect the echo? We can then pass this onto the team for a closer look.

Thanks!