Hello @SamuelEspinal,
Welcome to the Ubisoft Discussions.
I've had to make some amendments to your post.
Please be aware that this is a public forum, as such, anything you post is visible to anyone and everyone.
With this in mind, please do not ever share personal information such as your email address for your own safety and security.
Ubisoft Support will not respond to players forum posts via email - we will respond to you here or direct you to another channel if necessary.
Regarding cross-play - cross-play is not supported in The Division 2 for PlayStation and Xbox console users.
The feature is only available for PC & Stadia players.
If you have any other queries, please let us know.
Thank you!