Original Post — Direct link
Hi , today Ive completed all 29 keys for the apparel event but I didnt get the final mask as reward for the completetion of all outfits. Ive checked on my caches but there is nothing there, my stash too and of course on my masks. Is it a bug ?
over 3 years ago - UbiExcellent - Direct link
Hey Liryon! Please send over a screenshot showing the amount of keys you've collected from the Apparel Event, so I can look into this further with you.
over 3 years ago - UbiExcellent - Direct link
Thank you for attaching these images, Liryon! I've reported this to our teams to be looked into further.

Welcome to the forums, GeneralWavySosa! I've also let our teams know that you are experiencing this issue as well. Please stay tuned for updates about this on The Division's Twitter and Forums.
over 3 years ago - Ubi-Mark. - Direct link
Hello Agents! This issue has been reported and it's being investigated. Once it's resolved, we are going to let everyone know. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.
over 3 years ago - Ubi-Mark. - Direct link
Originally Posted by GeneralWavySosa
Has massive said anything about them fixing it at all ?
Hello GeneralWavySosa, thanks for reaching out!

As I mentioned in my post above, this issue is currently being investigated.
over 3 years ago - Ubi-Mark. - Direct link
Originally Posted by GeneralWavySosa
I see another patch being put out but still nothing to do with the mask and it's been over a week now
Thanks for the update and I'm really sorry to hear that you are still experiencing this issue. I can assure you that once it's resolved, we are going to let everyone know through the patch notes. Apologies for any inconvenience caused by this.
over 3 years ago - Ubi-Swaggins - Direct link
Hey folks,

I am sorry to say we do not have any updates to provide at this time.

Once more information is available we will communicate it.