UbiExcellent

UbiExcellent


30 Apr

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    UbiExcellent on Support Forums - Thread - Direct
MadMaxxx: Thanks for clarifying! In order to unlock this Core Challenge, you will want to either equip or change a specialization, which it looks like you've done.

27 Apr

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    UbiExcellent on Support Forums - Thread - Direct
clloyd923: I'm extremely sorry for the overall negative experience you've had with this particular mission and bug. I hope to reassure you and the others facing this issue that the teams are continuing to investigate this bug, however, they are requesting new video footage when possible please.
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    UbiExcellent on Support Forums - Thread - Direct
Welcome to the forums, Dave_Cozmo! I'm sorry you're running into this issue, too. Are you able to provide a short YouTube video clip of this error occurring, so I can share it with the investigating teams?

24 Apr

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    UbiExcellent on Support Forums - Thread - Direct
GlennFlatpack: Understood! I've reported this to our teams to be looked into, but if you could provide a video of this occurring the next time you're able to, that would be very much appreciated!
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    UbiExcellent on Support Forums - Thread - Direct
Hello Mr_Schmatzi, and warm welcome to the forums! I'm extremely sorry for the aggravation caused by the lag and disconnections you're experiencing on your PS4. Are you seeing any error codes or messages when this happens? Please also let me know once you've completed our dedicated connection steps that were created for the PS4, since these should help!
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    UbiExcellent on Support Forums - Thread - Direct
Hello The13ogeyman, and thanks for sharing your case number here! I just looked over this ticket and can confirm that your case has been forwarded to the best team possible in order to be investigated further. With this being said, I'm afraid I do not have a timeframe I can share with you regarding when you'll hear back. I'm very sorry about that! Please continue checking for updates on the support portal.

23 Apr

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    UbiExcellent on Support Forums - Thread - Direct
Hello vic_funk. Thank you for updating this thread to let us know that you're not receiving drops higher than 450, despite being in WT5. I've reported this to our teams, so they can investigate further!
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    UbiExcellent on Support Forums - Thread - Direct
MadMaxxx: Thanks for providing those images! I've sent both links to our teams, so we can check on this further for you.
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    UbiExcellent on Support Forums - Thread - Direct
tony_buzzz / campo123: Ah, I see. Thanks for clarifying that the issue is occurring within Ubisoft Connect and not in the game itself. Would either of you be able to provide screenshots showing the differences you're seeing in-game and with the Ubisoft Connect overlay please?
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    UbiExcellent on Support Forums - Thread - Direct
campo123: Many thanks for the reply!

campo123 / tony_buzzz: The investigating teams had a difficult time with reproducing this error within the testing environment. If possible, please let me know the following details, so I can share these with the teams:

- Is the problem also occurring when viewing the Clan XP from "Distinctions of the Week" leaderboard from inside the game or is the problem only occurring when viewing the Clan XP via the bot set up on Discord?

- If the issue is also occurring when viewing the Clan XP from inside the game, please provide a video showing the issue.

22 Apr

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    UbiExcellent on Support Forums - Thread - Direct
Thank you everyone for letting us know these Core Challenges for The Division 2 are still not unlocking properly for you all. I've reached out to our teams to see if they can provide more information on this, and hope to be back soon with more details.
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    UbiExcellent on Support Forums - Thread - Direct
Hi there, GlennFlatpack! Does the polarity switch remain active after the player that had this enabled leaves your game?
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    UbiExcellent on Support Forums - Thread - Direct
I'm sorry for the delay, stAArTHeeF__212! Are you still unable to log into The Division 2 due to this BRAVO-04 error code? If so, please let me know if the error persists after completing these steps.
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    UbiExcellent on Support Forums - Thread - Direct
Hi folks! I've shared with the investigating teams that, as of the latest update, there is still an issue with the tracking for the Summit Combat Mastery Merit commendation. We will continue to keep everyone updated on this issue, but I'd like to apologize in the meantime for the continued wait.

20 Apr

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    UbiExcellent on Support Forums - Thread - Direct
IKAIYOO: Thank you! I look forward to your reply with this footage. Please also confirm if Imagine_Brata's clip matches the issue you're describing.

Imagine_Brata: I appreciate you sharing this video here!
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    UbiExcellent on Support Forums - Thread - Direct
Hey again, uncleseano! I'm incredibly sorry for the lateness of my reply here, but I greatly appreciate you posting that video link. Can you also show that this Achievement remains locked via Ubisoft Connect please?
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    UbiExcellent on Support Forums - Thread - Direct
I'm very sorry for the continued aggravation caused by these crashes, everyone! Please contact our Social Support teams either over Facebook or Twitter, so they can create social tickets for you both to attach your MSINFO files... Read more
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    UbiExcellent on Support Forums - Thread - Direct
Hi folks, and apologies for the delay. For those of you that are still not receiving apparel in drops, please let me know what the last apparel drop was that you received.

19 Apr

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    UbiExcellent on Support Forums - Thread - Direct
RAGE_THERAPY: My apologies! It looks like we posted around the same time. I've also let the teams know that you're experiencing this same crash.
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    UbiExcellent on Support Forums - Thread - Direct
Hello Pistu77 and Grumpy_Phil. I'm so sorry to hear that you both are experiencing crashes following today's maintenance. I've let the teams know about this for their on-going report, but if either of you have any other information you'd like me to pass along, please feel free to share it with me here.



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