UbiExcellent

UbiExcellent



27 Apr

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    UbiExcellent on Support Forums - Thread - Direct
clloyd923: I'm extremely sorry for the overall negative experience you've had with this particular mission and bug. I hope to reassure you and the others facing this issue that the teams are continuing to investigate this bug, however, they are requesting new video footage when possible please.
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    UbiExcellent on Support Forums - Thread - Direct
Welcome to the forums, Dave_Cozmo! I'm sorry you're running into this issue, too. Are you able to provide a short YouTube video clip of this error occurring, so I can share it with the investigating teams?

24 Apr

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    UbiExcellent on Support Forums - Thread - Direct
Hello Mr_Schmatzi, and warm welcome to the forums! I'm extremely sorry for the aggravation caused by the lag and disconnections you're experiencing on your PS4. Are you seeing any error codes or messages when this happens? Please also let me know once you've completed our dedicated connection steps that were created for the PS4, since these should help!
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    UbiExcellent on Support Forums - Thread - Direct
Hello The13ogeyman, and thanks for sharing your case number here! I just looked over this ticket and can confirm that your case has been forwarded to the best team possible in order to be investigated further. With this being said, I'm afraid I do not have a timeframe I can share with you regarding when you'll hear back. I'm very sorry about that! Please continue checking for updates on the support portal.

23 Apr

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    UbiExcellent on Support Forums - Thread - Direct
Hello vic_funk. Thank you for updating this thread to let us know that you're not receiving drops higher than 450, despite being in WT5. I've reported this to our teams, so they can investigate further!
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    UbiExcellent on Support Forums - Thread - Direct
GlennFlatpack: Understood! I've reported this to our teams to be looked into, but if you could provide a video of this occurring the next time you're able to, that would be very much appreciated!
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    UbiExcellent on Support Forums - Thread - Direct
MadMaxxx: Thanks for clarifying! In order to unlock this Core Challenge, you will want to either equip or change a specialization, which it looks like you've done.
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    UbiExcellent on Support Forums - Thread - Direct
Hi folks! I've shared with the investigating teams that, as of the latest update, there is still an issue with the tracking for the Summit Combat Mastery Merit commendation. We will continue to keep everyone updated on this issue, but I'd like to apologize in the meantime for the continued wait.

22 Apr

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    UbiExcellent on Support Forums - Thread - Direct
I'm sorry for the delay, stAArTHeeF__212! Are you still unable to log into The Division 2 due to this BRAVO-04 error code? If so, please let me know if the error persists after completing these steps.

20 Apr

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    UbiExcellent on Support Forums - Thread - Direct
IKAIYOO: Thank you! I look forward to your reply with this footage. Please also confirm if Imagine_Brata's clip matches the issue you're describing.

Imagine_Brata: I appreciate you sharing this video here!
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    UbiExcellent on Support Forums - Thread - Direct

@spentcartridge Thanks for sharing the workaround that resolved this issue for you! 😊

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    UbiExcellent on Support Forums - Thread - Direct

@kennyannydenny Many thanks! I've added these to the report, so our teams can look into each typo further.

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    UbiExcellent on Support Forums - Thread - Direct

@kennyannydenny Many thanks! I've added these to the report, so our teams can look into each typo further.

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    UbiExcellent on Support Forums - Thread - Direct

@kennyannydenny Many thanks! I've added these to the report, so our teams can look into each typo further.

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    UbiExcellent on Support Forums - Thread - Direct

Hello @b4st0un3 & @ubisucs96! First, I'd like to apologize for the lateness of my reply here. Second, I want to let you both know that I've checked on the team's on-going repor...

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    UbiExcellent on Support Forums - Thread - Direct

Hello @b4st0un3 & @ubisucs96! First, I'd like to apologize for the lateness of my reply here. Second, I want to let you both know that I've checked on the team's on-going repor...

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    UbiExcellent on Support Forums - Thread - Direct
Hi folks, and apologies for the delay. For those of you that are still not receiving apparel in drops, please let me know what the last apparel drop was that you received.
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    UbiExcellent on Support Forums - Thread - Direct
Hey again, uncleseano! I'm incredibly sorry for the lateness of my reply here, but I greatly appreciate you posting that video link. Can you also show that this Achievement remains locked via Ubisoft Connect please?
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    UbiExcellent on Support Forums - Thread - Direct
Hi there, GlennFlatpack! Does the polarity switch remain active after the player that had this enabled leaves your game?
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    UbiExcellent on Support Forums - Thread - Direct
tony_buzzz / campo123: Ah, I see. Thanks for clarifying that the issue is occurring within Ubisoft Connect and not in the game itself. Would either of you be able to provide screenshots showing the differences you're seeing in-game and with the Ubisoft Connect overlay please?