Original Post — Direct link

I purchased in-game currency through steam and got the verification on both my bank account and steam account but never recieved the in-game currency that i had just purchased. Could be issues just due to its recent jump to pc but I dont recommend in-game purchases for the time being

about 1 year ago - Ubi-Thrupney - Direct link

Hey there @DILL_D03 , thanks for reaching out! I understand currency you've purchased hasn't arrived in your account yet, and I'm sorry to hear about this. I'm sure we'll be able to assist with this 🙂

Please note that it can take up to 24 hours for currency to arrive in your account. Please see this article for further information. If your currency hasn't arrived yet after that time, and you are sure you have logged into the correct Ubisoft Connect account, I'd recommend reaching out to our support specialists directly, as they'll be able to take a closer look at the transaction and see what is happening. You can contact us at any of the links below.

Open a support ticket with Ubisoft Help
Send a Twitter DM to Ubisoft Support
Send a Facebook PM to Ubisoft Support

Thanks for your post, and welcome to our forums!