Original Post — Direct link

It crashed 2 times right after turning overlay on, so I turned overlay off and it's still crashing. I don't know what to do.

Is there anything I can do that will let me just play the game?! Because last time I had to quit and uninstalled for months because I couldn't figure out how to actually play without crashing. I just want to play this game! 🙁

over 1 year ago - Ubi-SleepyGoat - Direct link

Hey there @Redfeather1975, sorry to hear turning the overlay on led to you having a lot of crashing issues.

There's a few things I can recommend to try and prevent performance issues and crashes from the overlay --

  1. Clear the Ubisoft Connect Cache. This will get rid of junk files, outdated installation files, and unneeded error + access logs.
  2. Reinstall Ubisoft Connect entirely. If the above step does not help you out at all this will clear out the remaining files from your old installation.
  3. When you run the Ubisoft Connect launcher, make sure that you run it with Administrator Rights.


Let me know if these help out the issue!

You can also Turn the Overlay Back Off if you are not able to get the game crash-free without doing so.

over 1 year ago - Ubi-SleepyGoat - Direct link

Thank you for giving the launcher troubleshooting a try for me @Redfeather1975

Verifying the game files may help with the issue as well, and the method you used for it is completely fine as verifying will replace any file the game absolutely needs to run that you deleted.

Hopefully you can play totally without crashing now. Let me know if you run into any issues!

over 1 year ago - Ubi-SleepyGoat - Direct link

Hello again @Redfeather1975

Just to clarify, after you performed the manual VC Redistributable install, did the game not crash for an entire day after that? Has the frequency of crashes for you decreased?