Ubi-SleepyGoat

Ubi-SleepyGoat


30 Nov

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Asterix201252 and @DocSholto

Asterix, I know you have already sent us two save files so one of those may already have this bug on display. If you can ...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Asterix201252

This is an issue we had under investigation, and is considered a separate issue from the No Schnapps problem. I'm going to go ahead and add your save file and user info to our investigation!

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there everyone.

This is an issue our team is already aware of, and there is a workaround we know of that we would like for someone to try, to confirm if it still works on the current update.

  1. Build a single Jornelo Hacienda House on the affected island. If you already have multiple jornelos on the island, you will need to remove all of them but one to test this.
  2. Produce Schnapps on the same island, it will only ever be supplied to that one house.


Please let me know if this prevents that newspaper report from triggering.

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @PinBeaCo

Just to clarify, have you noticed that the flame monitors will fire if the enemy target is not moving at all?

If so, and the ships only stop shooting when the target is moving that is something that our team is aware of and currently investigating.

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Kajsa

Unfortunately, by default Anno 1800 will always open on the monitor you have designated as your "main" monitor.

If you are running the game in Borderless Window, you may be able to shift it onto another monitor by holding the Windows key on your keyboard, then pressing the left or right arrow key, depending on which direction you want to movie it in.

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @The-Viking555, I'm sorry to hear you had to lose so much progress.

Unfortunately, if the local save file is not able to be created normally, it also prevents a clean file upload for the cloud save as well 😞

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @la_chouffe!

This issue is still under investigation, with no updates to share just yet. As soon as we know more, you can expect an update here, on the News and Announcements section, or on the known issues trello: (...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Eagletazq, as @Asterix201252 implied the best way to share a video is to upload it to YouTube and post a link!

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Noobgamer3601

Based on the DX Diag file that you sent us most recently on the case that you have open, your graphics driver was last updated in July. You will need to update that driver, and make sure you install any pending Windows updates as...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @hundreAd1800 sorry to see you're having some issues with a buff effect!

Can you take a screenshot of your oil refinery production summary in the Old and New world for us, along with a screenshot showing that you have Captain of Industry active in both locations?


29 Nov

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @P0PPYTAT

Sorry about the delay in response here! If you are still unable to access the cosmetic DLCs that you were missing, you might still need to open a support ticket for this issue, as this may require a full review of the content activation on your account, but there are a few steps you can try first.

  1. Make sure the ...
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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @The-Viking555

We have no updates about this issue yet, but I can confirm that it is still being investigated by the team! As soon as we know more, you can expect an update in this thread, as well as our News and Announcements section. It may also show up ...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hello again @AORUS2017

Unfortunately, since you are refusing to provide the screenshots and evidence of the issue that has been requested, there is no assistance that I can offer you. If you change your mind and would like to provide those screenshots, this thread will remain open for you!

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Thanks for getting that screenshot for me @jamiewwer1!

Sorry about the delay on my response, Thanksgiving holiday got in the way 😊

I experience pretty similar shadow flickering to what was shown in your video, and changing the following settings made it harder to notice, but did not remove it entirely.

Shadow Quality - Medium
Lighting Quality - High
Object Quality - High

Unfortunately, this is ...

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26 Nov

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Chucruttes, it looks like you're playing on PC, so I have some PC specific troubleshooting that I'd like you to try!

First, start with our basic troubleshooting guide.

After that, you should try disabling the ...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Angry-Dad

Just to clarify, have you purchased a full version of the game? If so, our team will need to verify that on our end through a proper one-on-one support ticket.

Once you have that ticket open, our team will verify your account and get things fixed up for you as long as you do own a non trial copy of the game.

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Thank you for that screenshot @sir_coenraad_VI!

Berry and I have gotten this reported up for you and @debbieperry, and we will let you both know once we get a...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Cunning_Stunt, sorry to see you got banned.

Unfortunately, I am not able to provide any details about the circumstances or reasoning for your ban. Because this is not something the support team is able to provide any assistance with, I will be locking this thead after this message.

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Delimanic7203, sorry to see you're having some crashing issues; particularly in Countdown where a crash can represent a lot of wasted time.

Can you let me know what GPU and CPU you have in your computer, and the GPU driver version you're using right now?

In addition to that, I would recommend following our ...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Malediktus90, as @V1rtualzZ pointed out, this is an issue we've reported already. At the moment all I can do is confirm that it is still being investigated.