On Division 2 three times already the game reset itself and I lost all my progress. That’s messed up! Because it took me many hours and days to accomplish these missions and right when I’ve almost completed the game, it resets itself and I loose everything. Now I got to start all over again. Is there a way that this reset can be turned off?
@guest-xZRZxMo0 Hey there, apologies for the late response. I'm sorry to hear your progress has been resetting!
If your missing characters aren't hardcore, something else may be going on with your account. I recommend creating a support ticket so our team can take a closer look at this situation for you. Please also provide any of the following details you can recall.
CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:
MALE / FEMALE:
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