Original Post — Direct link

I recently purchased and used premium credits to buy some season reward levels. The game took my credits and said it leveled me up to desired level, but did not give me any of the rewards in either the free or season pass track, which I had already previously purchased. I closed the game and rebooted and when I logged back in to the game, my season level reverted back to the previous level and I still received none of the rewards. My premium credits were also not returned to me. I checked my mail, stash, inventory and nothing. My friend also had same exact issue as we were playing online together. Please look into this for me as this is a significant bug and I would be losing out on real money.

almost 2 years ago - Ubi-Froggard - Direct link

Hey @afiala12

We'll need to look into this through your support ticket so someone will get back to you through there as soon as possible if they haven't already.