[2023] Its been over 200 days and i still havent gotten my credits back from the textile bug from 2022.

Original Post — Direct link

Its quite mental i made over 10 Tickets and Ubisoft keeps brushing me off and keep saying that they are investigating im afraid i wont ever get my money back and they just took it.
Like getting your Prenium credits taken away because of a bug and then after 200 days they still havent returned it is a new low.
Any advice what i should do? This kind of isnt giving me a product i purchased.
Should i contact consumers rights?

almost 2 years ago - Ubi-oof - Direct link

Hi there @NarcissismNL42, thank you for reaching out! I am sorry to hear that your issue has still not been resolved.

I can confirm that your information was documented and included in our report about this. However, for security reasons, we will need to proceed through the support case that you have open on the issue. Again, I do apologize for the delay in having this sorted out and the frustration it has caused.

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[2023] Its been over 200 days and i still havent gotten my credits back from the textile bug from 2022.

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