Hey @DarthVater12, thanks for sending this in!
If you don't mind, can you log in to our website and submit a new support case for this issue? This problem with the Thermite Reward has already been reported but we will need a specialist to sort it out for you
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@Morgrib Awesome, thank you for letting us know!
Hi there @Southgrove, sorry for the late reply! I would like to look into this further and help if I can.
Since 48 hours have already passed, it is unlikely that your purchase is simply delayed at this point. To cover all of our bases please tackle the steps in this FAQ article first and if your purchase is still missing after they have been completed, we are more than happy to take a closer look. For purchasing difficulties such as this, we will n...
@hyper-sniper I do apologize for the frustration!
Requesting a short video clip demonstrating a bug is quite common in the bug-reporting process. If the team responsible for fixing this issue is having difficulties with reproducing it (another essential step in the process) a video would help them tremendously.
As previously stated by ...
@Yacov8903 Awesome, thank you for following up about this issue and confirming that you were able to leave the group!
Hi there @mckrackin5324! I would like to look into this further and make sure it has been reported. To cover all of our bases please take the time to tackle all of the following troubleshooting steps in this FAQ article first:
- Install Ubisoft Connect and the game on the same drive as your OS
- End unnecessary background processes via Task Manager
- Unplug non-essential peripherals (additional monitors, controllers, VR equipment, etc.)
- All of the ...
@Gabriel-Knight Boom! Reported
I appreciate you following up so quickly about this issue! It looks like this has happened before at a different location and it was patched, so our teams should be able to sort it out for us. I documented everything that was discussed in this mega-thread, I included the gameplay videos that were provided, and everyone who stated that they encountered this issue had their account information documented ...
Hey @Gabriel-Knight this is probably because you reported the bug in the general discussion category instead of player support. I took the liberty of merging these threads since they are about the same issue, and then I moved the mega-thread to the correct category so that we can follow up on this issue as needed.
To confirm, are we seeing this occur anywhere else? Also, can anybody provide me with the coordinates for good measure?
Once received, I can get this all sent up. Thank you!...
Hi there @CUBO_ESPACIAL! For account security reasons, we will need to assist you further through private channels. To help expedite this process, please attach pictures of the promotional item that you received to your support case. If you can include pictures of the front and back, that would be super helpful. Once an agent has been able to review everything, they will follow up with you directly. Thank you!
Please contact support on one of the following support channels:
Facebook
...
Hey @Dawnglaive_! Thank you for reaching out about this issue you're experiencing with For Honor and I am sorry to hear that your support case has not received a response at this time. Our teams are seeing higher queues than normal, leading to delays with our responses, but our teams are working on responding to everyone as quickly as possible. Due to account security reasons, I am unable to fully assist you with this issue but I would like to provide you with some quick steps to hopefully help expedite the process as much as I can. If you haven't yet, please take the time to work through these first:
Hi there @Milkman_wtf, thank you for chiming in!
If you haven't yet, can you open a support case for this issue with your MSInfo and DxDiag attached? I'd like to include those with this report for good measure, thank you!
Hello there @ToninoBear! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.
If you'd prefer to receive support in another language, you're welcome to ...
Hey @matarese_circle! We're more than happy to look into this further and help if we can. If possible, can you provide us with a short video clip showing this as it occurs? That would be super helpful.
Hi @Crazybone992, thank you for taking the time to bring this to our attention! To cover all of our bases, I would like to suggest some additional troubleshooting steps and if this issue is still present, I will get everything documented and sent up for further investigation. Please proceed with the following:
Hey @trg_nightfury! I'm sorry to hear that you're having difficulties accessing your DLC and I would like to help if I can.
Since you meet all requirements:
You should be ab...
@nemesis05 Thank you for taking the time to provide us with these details! The troubleshooting steps that we recommend and any follow-up information that we request are intended to expedite the support process. If our teams are to investigate any issues that we report, it is critical that we complete all troubleshooting and gather as much information to include as possible. This is all quite standard in bug reporting and the bug life cycle. Again, the suggestion from my colleague was intended to help us further narrow down the cause of the issue and help our teams to look into th...
Read more@porjaya Thank you for chiming in and providing that additional information! If the OP encounters this issue again, we'll be able to assist them further
@PangaeaEarth300 Excellent work! You are killing ittt
@TheEqual1zer Boom! That's what we love to hear. Thank you so much for taking the time to follow up and let us know that the steps provided helped
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