Original Post — Direct link

This has been a problem for me since November, but I did not pursue it before becasue I was not sure where to report it.

In East Anglia, there is an artifact at a temple that is south of the Serpent's Landing location. The artifact was collected but the icon remains on the map and it was not registered as collected, therefore preventing me from completing all the artifacts for the region as well as preventing trophy acquisiton for trophies related to roman masks and artifacts. No patch as fixed anything yet, and honestly, I don't expect it to be fixed. If I noticed it at the time a reloaded save might have fixed it but that is no longer an option, nor will I start an entire new playthrough where I am not done of my first one that is now over 120 hours.

I do not know what else to do other than post this here in the non-existan hopes it gets reported or noticed in some manner.

about 3 years ago - Ubi-Mark. - Direct link

Hello @seto_kaiba3,

Thank you for bringing this to our attention!

Can I kindly ask you to provide us with a short video of his occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

about 3 years ago - Ubi-Mark. - Direct link

Hello @seto_kaiba3,

Thank you for bringing this to our attention!

Can I kindly ask you to provide us with a short video of his occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

about 3 years ago - Ubi-Mark. - Direct link

Hello @animuslover,

Thank you for the update!

Just to clarify, when we're reporting issues to the development team, we need to gather evidence, such as videos and screenshots in order for our team to reproduce it 🙂 As some of the issues are way more complex, they require more details and while evidence is present, the investigation can be started - especially when some of the issues cannot be reproduced.

I hope it helps and if you have any additional questions, please let us know! 🙂

about 3 years ago - Ubi-Mark. - Direct link

Hello @animuslover,

Thank you for the update!

Just to clarify, when we're reporting issues to the development team, we need to gather evidence, such as videos and screenshots in order for our team to reproduce it 🙂 As some of the issues are way more complex, they require more details and while evidence is present, the investigation can be started - especially when some of the issues cannot be reproduced.

I hope it helps and if you have any additional questions, please let us know! 🙂

about 3 years ago - Ubi-Milky - Direct link

Thank you for this screenshot @seto_kaiba3, is it possible we could ask you for one more, showing the exact location in the game where you picked this artifact up?

Can I also ask if your save file can be uploaded to the cloud, so that we may access it?

about 3 years ago - Ubi-Milky - Direct link

Thank you for this screenshot @seto_kaiba3, is it possible we could ask you for one more, showing the exact location in the game where you picked this artifact up?

Can I also ask if your save file can be uploaded to the cloud, so that we may access it?