Original Post — Direct link

As per title.

almost 3 years ago - Ubi-Mark. - Direct link

Hello @avenger237,

Sorry to hear that your game keeps crashing.

Can you please provide us with your full PC specs, so we can have a look? Secondly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can lead to crashes.

Many thanks and if you have any additional questions, please let us know.

almost 3 years ago - Ubi-Mark. - Direct link

Hello @avenger237,

Sorry to hear that your game keeps crashing.

Can you please provide us with your full PC specs, so we can have a look? Secondly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can lead to crashes.

Many thanks and if you have any additional questions, please let us know.

almost 3 years ago - Ubi-Thrupney - Direct link

Thanks very much for getting back to us, @avenger237 - that was most helpful!

Your system specs do look like they should be able to run Valhalla without issue. Can you confirm if you've followed the rest of the steps in the troubleshooting guide, besides verifying the game files? In particular, please make sure you've updated your graphics drivers and operating system, and check for software conflicts that might be interfering with the game.

If none of the steps helps, let us know - we'll be able to talk you through how you can generate some system files and send them across to us to help us diagnose the issue 😎

almost 3 years ago - Ubi-Thrupney - Direct link

Thanks very much for getting back to us, @avenger237 - that was most helpful!

Your system specs do look like they should be able to run Valhalla without issue. Can you confirm if you've followed the rest of the steps in the troubleshooting guide, besides verifying the game files? In particular, please make sure you've updated your graphics drivers and operating system, and check for software conflicts that might be interfering with the game.

If none of the steps helps, let us know - we'll be able to talk you through how you can generate some system files and send them across to us to help us diagnose the issue 😎